Contact Center Assistant - Remote Work

Regions Financial is seeking a Contact Center Assistant to join our team in Philadelphia, Pennsylvania on a part-time basis. This position offers the opportunity to work remotely, making it ideal for candidates looking for flexibility and the ability to work from home.

As a Contact Center Assistant, you will be responsible for providing exceptional customer service and support to clients via phone, email, and chat. You will assist customers with inquiries, resolve issues, and provide guidance on products and services offered by Regions Financial. Additionally, you will be responsible for processing transactions, maintaining accurate records, and following up with customers to ensure their needs are met.

Responsibilities:1. Respond to customer inquiries promptly and professionally.2. Provide information on banking products and services.3. Process customer transactions accurately.4. Resolve customer issues and complaints in a timely manner.5. Maintain accurate and detailed records of customer interactions.6. Collaborate with team members to improve customer service processes.7. Stay up-to-date on company policies and procedures.

Requirements:1. 3 years of experience in a customer service role.2. Driven and hardworking individual with a passion for helping others.3. Strong people management and critical thinking skills.4. Excellent communication and interpersonal skills.5. Ability to work independently and as part of a team.6. Proficiency in computer applications and data entry.

In addition to a competitive salary, Regions Financial offers a range of benefits to our employees, including a gym membership, company equipment for remote work, and a joining bonus. We foster a creative and innovative working environment where fresh ideas and inventive solutions are valued.

We are an equal opportunity employer and welcome applicants of all backgrounds and experiences. We encourage individuals with disabilities and veterans to apply.

If you meet the qualifications and are interested in joining our team as a Contact Center Assistant, please submit your application by May 18, 2024. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.