Remote Call Center Assistant

Job Description:

Caterpillar is seeking a Remote Call Center Assistant to join our team located in Philadelphia, Pennsylvania. This is a part-time position at the Associate Level, ideal for individuals with at least 2 years of experience in a similar role. As a Remote Call Center Assistant, you will be responsible for providing support to our call center operations from a remote location.

Responsibilities:1. Answer incoming calls and respond to customer inquiries in a professional and courteous manner.2. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.3. Document all call information according to standard operating procedures.4. Assist call center team with administrative tasks as needed.5. Contribute to team effort by accomplishing related results as needed.

Requirements:1. Resilient and motivated individual with a positive attitude.2. Strong decision-making skills and ability to think creatively to solve problems.3. Excellent communication skills, both verbal and written.4. Ability to work independently and as part of a team.5. Proficiency in Microsoft Office suite and experience using call center software.6. High school diploma or equivalent required; Associate's degree preferred.

Benefits:- Retirement plan- Dental insurance- Parental leave

Working Environment:At Caterpillar, we are committed to supporting employees in their personal and professional development. As a Remote Call Center Assistant, you will have access to resources and opportunities for growth within the company.

Deadline to Apply:April 27, 2024

Equal Opportunity Statement:Caterpillar is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.