Customer Care Representative - Remote Work

Job Description:

Dr Pepper Snapple Group is seeking a passionate and driven Customer Care Representative to join our team on a part-time, remote basis in Philadelphia, Pennsylvania. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer service or a related field.

Responsibilities:1. Provide exceptional customer service via phone, email, and online chat to resolve inquiries, issues, and complaints in a timely and professional manner.2. Collaborate with internal teams to ensure timely resolution of customer concerns and escalate complex issues as needed.3. Maintain accurate records of customer interactions and transactions in the CRM system.4. Assist customers with product information, pricing, and availability.5. Handle returns, exchanges, and refunds according to company policies.6. Contribute to team goals and meet individual performance targets.7. Continuously improve knowledge of products, services, and processes to better serve customers.

Requirements:1. Excellent communication skills, both verbal and written.2. Strong time management and organization skills.3. Ability to work independently and as part of a team.4. Proficiency in Microsoft Office applications and CRM systems.5. Flexible schedule to accommodate evening and weekend shifts.6. High school diploma or equivalent; Bachelor's degree preferred.7. Experience in a call center or customer service environment is a plus.

Personality Traits:1. Passionate about providing exceptional customer service.2. Driven to succeed and exceed customer expectations.

Soft Skills:1. Time management to prioritize tasks effectively.2. Cooperation to work collaboratively with team members.

Benefits:1. Paid sick leave.2. Paid overtime for additional hours worked.3. Travel opportunities for training and conferences.

Working Environment:Unleash creativity in a setting that celebrates and nurtures innovation. Our team members are encouraged to think outside the box and bring new ideas to the table.

Equal Opportunity Statement:Dr Pepper Snapple Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.