Job Description:
AbbVie is seeking a dedicated Online Customer Service Assistant to join our team in Seattle, Washington. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service. The ideal candidate will possess a high level of energy and passion for providing exceptional customer service.
Responsibilities:- Respond to customer inquiries via email, live chat, and social media platforms in a timely and professional manner- Assist customers with product information, order status, and issue resolution- Collaborate with other team members to ensure a seamless and positive customer experience- Monitor online reviews and feedback to identify areas for improvement- Assist in the development and implementation of digital marketing campaigns to engage and retain customers- Develop creative content for online customer engagement and presentations- Stay up-to-date on industry trends and best practices in online customer service
Requirements:- Bachelor's degree in Marketing, Business Administration, or related field preferred- Minimum of 4 years of experience in customer service, preferably in an online retail environment- Excellent communication skills, both written and verbal- Strong attention to detail and organizational skills- Ability to work independently and as part of a team- Energetic and passionate attitude towards providing excellent customer service- Creative mindset and ability to present information effectively- Proficiency in Microsoft Office Suite and experience with CRM software preferred
Benefits:- Life insurance- Relocation allowance- Paid sick leave
Working Environment:At AbbVie, we strive for a harmonious workplace where collaboration and respect prevail. Our team members are encouraged to share ideas, support each other, and work towards common goals. We value diversity and inclusion and believe that different perspectives lead to better solutions.
Equal Opportunity Statement:AbbVie is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to Apply: May 23, 2024
If you are a creative and energetic individual with a passion for online customer service, we encourage you to apply for this exciting opportunity at AbbVie in Seattle, Washington. Join us in providing exceptional service to our valued customers and making a positive impact in the healthcare industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
