We are looking to hire a persistent IT Manager (ON-SITE) to join our exceptional team at The PAC Group in Troy, MI.
Growing your career as a Full Time IT Manager (ON-SITE) is a remarkable opportunity to develop important skills.
If you are strong in critical thinking, teamwork and have the right personality for the job, then apply for the position of IT Manager (ON-SITE) at The PAC Group today!
The IT Operations Manager's role is to plan, organize, and manage vendors and overall operations to ensure stable IT service delivery. This includes working with vendors to set standards, developing, maintaining, supporting, and optimizing key functional areas, particularly PCs, operating systems, and IT Systems. The Operations Manager oversees our Service Desk/Infrastructure/DevOps (Outsourced) to ensure end-users receive appropriate assistance. This includes managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of Helpdesk functions. Working with our MSP / Vendors, IT, and Executive Leadership team, the Operations Manager will develop, implement, and oversee service management policies and procedures based on best practices such as the ITIL framework to ensure consistently high levels of service and user experience that comply with established technology standards, policies, and Service Level Agreements. As a member of the IT Leadership, work with peers to achieve IT goals and objectives.
Requirements Knowledge, Skills, and Abilities Manage and set priorities with our IT Vendors for the design, maintenance, development, upgrade, and support of all operational systems, including network, servers, PCs, operating systems, hardware, software, security, and peripherals. Develop and oversee service support processes, including incident management, problem management, configuration management, change management, and release management, to ensure processes are followed and SLAs are met. Conduct feasibility studies for various upgrade projects, improvements, and other conversions. Define hardware and software standards in conjunction with management and stakeholders. Establish relationships and maintain regular communications with management, stakeholders, and end-users about pertinent operational activities. Manage vendors - including Managed Solution Providers, Development Partners, and ERP Vendors. Function as a senior resource for system users and vendors. Perform advanced diagnostics of user problems. Assist in training other IT personnel to improve their technical skills. Experience with QuickBooks and Accounting a plus. Keep current with latest technologies, industry standards, and trends. Essential Functions Participate in strategic and operational planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Design and implement short- and long-term strategic plans to ensure operational capacity meets existing and future requirements. Working with management and our MSP, develop, implement, and oversee service management policies and processes based on best practices such as the ITIL service management framework. Participate in the planning and execution of cloud computing strategies, including migrating exiting applications and infrastructure to SaaS, PaaS, IaaS, etc. consistent with the strategy. Minimum Qualifications Bachelor's degree in computer science or 4+ years related work experience. Experience leading outsourced Service Desk Teams Strong technical knowledge of network and PC operating systems. Strong technical knowledge of current network hardware, protocols, and standards. Strong knowledge of cloud computing technologies and architectures. Experience migrating from on-premises to cloud desired. Strong understanding of project management principles, processes, and tools. Experience in IT planning and development. Solid experience and knowledge of Microsoft technologies, including Windows operating systems, Office 365, Active Directory, and SQL Server required. Benefits of working as a IT Manager (ON-SITE) in Troy, MI:
? Career Growth Potential
? Advancement opportunities
? Leading Industry Pay
