Helpdesk Support Analyst

Description

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Helpdesk Support Analyst

Contract: Pineville, North Carolina, US

Salary: $40.00 Per Hour

Job Code: 348474

End Date: ********
Days Left: 28 days, 3 hours left

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Overview:
The client is expecting to grow exponentially this year and need some more support on the IT side to support that increase in demand.
This will be a Helpdesk Support position that will be joining the team to make sure that IT issues don't hinder the employee's productivity in this demanding time
They will have a wide array of responsibilities, and should be exciting to take on a variety of work including helpdesk support , networking, and remote monitoring and management.
They could be hopping on the phone to help employees, upgrading and replacing firewalls, or connecting UPS management software.
Since there are a lot of different types of support tasks, this person should be flexible and willing to grow their skillsets in many different ways.
Must Haves: 8+ years of IT Helpdesk Support and technical troubleshooting experience (L3)
Network Support Experience
TCP/IP, DNS, DHCP, VPN
Proficiency in implementing and managing Remote Monitoring and Management (RMM) tools
Ex: ConnectWise Automate, Kaseya, or SolarWinds N-central
IT Documentation (They use IT Glue)
Experience working with MSP's
The ability to learn and implement multiple IT disciplines such as servers, ethernet switching, firewalls/routers
Plusses: IT Glue
CompTIA A+, Network+, MS Certifications
Job Requirement Network
Support
Firewall
Router
Switches
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Email
Phone
Saurabh Bera
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