Job Title: Drop Coordinator Location: Greater St. Louis, MO Start Date: Immediate About Gateway:
Gateway Fiber is seeking an outstanding individual to fill our Drop Coordinator role. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. Gateway's Beliefs About People:
Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business. Expected Outcomes and Requirements:
With Gateway's rapid growth comes aggressive plans for construction of Gateway's network as the company looks to triple the size of its current network of serviceable homes and businesses. Gateway is hiring a Drop Coordinator to facilitate the placement of service lines to customer locations. The Drop Coordinator is expected to contribute in the following significant ways: Manage orders through the Business Support System ecosystem ensuring work orders are processed in a timely manner. Assign work to appropriate drop contractors as identified by the Director of Field Service. Audit and approve drop contractor's invoices. Generate reports providing visibility to the drop process including time to bury, volume, & additional reporting as needed. Monitor key performance indicators (KPIs) related to drop activities and take action as needed to meet performance goals. Liaison with various departments, acting as a point of contact between engineering, customer service, and drop contractors to coordinate drop activities effectively. The successful candidate will bring the following to the table: Minimum of four (4) years of experience or combination of associate/technical degree and at least two (2) years of experience; preferred work history with a construction firm. Proven ability to interact and effectively communicate with all members of the organization and outside partners. Self-starter with excellent written and spoken communication skills. Demonstrated ability for accurate and timely follow-up. Proficiency in Microsoft Office product suite (Word, Excel, PowerPoint, etc.). The desire to work in a fast paced and entrepreneurial organization. Ability to sit, stand, or any combination of the two for prolonged periods of time. What's in it for you? Seeing your work make a positive difference in the lives of our served communities Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment). Locally owned, friendly, innovative company with high growth projections. Career development. To learn skills and participate in critical projects in all areas of the business.
