Contact Center Associate - Remote Work

Job Description:The Contact Center Associate at Huntington Ingalls Industries will work remotely from New York City, New York. This part-time associate-level position requires a minimum of 2 years of experience in customer service or a related field. As a Contact Center Associate, you will be responsible for handling customer inquiries, providing information about products or services, and resolving customer complaints in a professional and timely manner.

Responsibilities:1. Answer incoming calls and respond to customer emails promptly and professionally.2. Provide accurate information about products, services, and company policies.3. Resolve customer complaints and issues with empathy and efficiency.4. Use problem-solving skills to address customer needs and concerns effectively.5. Actively listen to customers to understand their inquiries and provide appropriate solutions.6. Utilize persuasion skills to promote additional products or services to customers.7. Maintain accurate records of customer interactions and transactions.

Requirements:1. Dedicated and motivated individual with a strong commitment to providing excellent customer service.2. Excellent problem-solving skills and the ability to think on your feet to resolve customer issues.3. Persuasion skills to effectively communicate with customers and promote additional products or services.4. Strong written and verbal communication skills.5. Ability to work independently and as part of a remote team.6. Proficiency in Microsoft Office and CRM software.7. High school diploma or equivalent required.

Benefits:1. Medical coverage2. Profit sharing3. Life insurance

Working Environment:At Huntington Ingalls Industries, we strive to cultivate a sense of ownership and responsibility at every level. As a Contact Center Associate, you will have the opportunity to contribute to the success of the company while working remotely from the comfort of your own home.

Deadline to Apply:The deadline to apply for the Contact Center Associate position is May 17, 2024.

Equal Opportunity Statement:Huntington Ingalls Industries is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.