Job DescriptionProvide effective maintenance and support for end-user technology such as desktops, laptops, and technology dispersed throughout University Libraries. Perform work of moderate difficulty, troubleshooting, running diagnostics, repairing computers and peripheral equipment, and resolving technical issues. Shares on-call support duties with other staff during scheduled work hours by receiving and resolving requests for help. Performs routine maintenance on installed computer equipment following established procedures and policies, ensuring that computers remain in optimal working condition.Required Qualifications- Related associate's degree or equivalent experience related to desktop computer operations and administration.- Experience with computer imaging, setup, installation, troubleshooting, and maintenance.- Experience installing computer peripherals, such as printers, plotters, flatbed or handheld scanners.- Experience in providing excellent customer service.- Experience prioritizing and organizing multiple work tasks in a fast paced work environment.- Working knowledge of Apple computer and/or Apple mobile device support.- Experience with a ticket management system like ServiceNow,TeamDynamix,or Spiceworks.Preferred Qualifications-Working knowledge of device and patch management tools such as IBM BigFix, JAMF, SCCM, or Intune through formal education, certification, or by applicable experience.- Working knowledge of the fundamentals of computer networking and computer security, through formal education, certification, or by applicable experience.- Working knowledge of audio visual A/V system support gained through formal education, certification, or by applicable experience.Pay Band4Appointment Typepart-time wageSalary Information$20.03-$22/hour dependent on qualifications and experienceReview Date4/30/2024Additional Information-Work Schedule M-F 8a-5p.-Occasional after 5:00p weekdays and weekends may be required when A/V events are scheduled.-Must be able to lift and move computer equipment weighing 25 pounds or more as needed for delivery and installing.-Requires valid driver's license in good standing-The successful candidate will be required to have a criminal conviction check.-Must be willing to travel as needed to the University Libraries branches for support, these include branch libraries in Blacksburg, the National Capital Region, and the Health Science and Technology Innovation District in Roanoke. Travel to these areas will be on a limited basis.The University Libraries at Virginia Tech is committed to building a culturally diverse community and strongly encourages applications from women and minorities. We are committed to mentoring and establishing safe spaces, both physical and virtual, where employees from current and historically minoritized groups can thrive.The members of the University Libraries at Virginia Tech strive individually and collectively to create, sustain, and share inclusive ways of knowing in conscientious community with each other and all the people we serve in every space we shape. In keeping with our Aspirational Identity and the Virginia Tech Principles of Community, the University Libraries commits to build and maintain enduring climates of mutual care, respect, and responsibility.About Virginia TechDedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicinecollege, Graduate School , andHonors College . The university has a significant presence across Virginia, including theInnovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerousExtension offices andresearch centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.If you are an individual with a disability and desire an accommodation, please contactRebecca Osborne at ****** regular business hours at least 10 business days prior to the event.
