Full job description Summary
Ensures that training and educational needs are met by developing, writing, and implementing training materials, programs and curricula for staff and customers.
Location: This role is onsite at 4101 Percival Road, Columbia, SC 29229.
Work Environment: The work hours are Monday - Friday 8 AM – 5 PM.
Description
Writes, edits, and updates training course work to include booklets, lesson plans, proficiency tests, and newsletters and/or websites. Develops material through research, working with subject matter experts or by the review, analysis, and interpretation of documentation. Identifies procedural and system changes that impact training materials. Makes recommendations on appropriate actions for change and development of training materials or curriculum.
Researches and prepares proposals, policies, procedures or responses. Assists with various editing duties. Evaluate and make recommendations for changes to improve the effectiveness of training courses and curriculum.
Serves on special projects, trains new employees and participates in conference calls or customer planning meetings. Provides coaching and train the trainer sessions to appropriate staff.
To Qualify for This Position, You'll Need:
Required Education: Bachelor's degree
Required Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
Required Work Experience: 2 years professional writing experience
Required Software and tools: Microsoft Office. Proficient with computer-based training, online training software and desktop authoring tools (as required).
Required Skills and Abilities:
Strong organizational, customer service, communications, and analytical skills.
Excellent verbal and written communication and organizational skills.
Strong time management, organizational, prioritization, interpersonal, conceptual and planning skills.
Ability to work on several project simultaneously. Ability to work independently as well as with groups.
Intermediate knowledge of needs assessment techniques.
Ability to work continually and effectively under stringent pressure including constant and numerous deadlines and company and contract ambiguities.
We Prefer That You Have The Following:
4 Years-Research and analysis experience.
Bachelor's degree- English, Journalism, Communications, Public Relations, or related field.
4 years-any type of publications, advertising, or graphic art experience.
Knowledge of advanced technologies used in training including: computer based training, the internet, and videoconferencing. Ability to acquire working knowledge of specific program and policies for the areas supported.
Experience with Microsoft Office, Adobe desktop publishing programs, Flash, and Dreamweaver. Experience with Tool book and other web training authoring software. PowerPoint.
Our comprehensive benefits package includes the following:
401(k) retirement savings plan with company match
Fantastic health plans and free vision coverage
Life insurance
Paid annual leave — the longer you work here, the more you earn
Nine paid holidays
On-site cafeterias and fitness centers in significant locations
Wellness programs and a healthy lifestyle premium discount
Tuition assistance
Service Recognition
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
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Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail or call with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
