Web Chat Specialist - Remote Work

We are seeking a dynamic and self-motivated Web Chat Specialist to join our team at WEC Energy Group in Jacksonville, Florida. This is a part-time remote position that offers a great opportunity for individuals who are looking to work in a fast-paced and innovative environment. As a Web Chat Specialist, you will be responsible for providing excellent customer service through live chat support on our website.

Responsibilities:- Engage with customers through live chat to provide assistance and resolution to their inquiries or issues- Utilize empathy and emotional intelligence to effectively communicate with customers and ensure a positive experience- Handle multiple chat sessions simultaneously while maintaining a high level of customer satisfaction- Collaborate with team members to share best practices and improve overall efficiency- Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:- 3 years of experience in a customer service or sales role- Strong written communication skills and typing proficiency- Resilient and driven personality traits with a strong desire to succeed- Emotional intelligence and cooperation skills to effectively connect with customers and colleagues- Ability to work independently and manage time effectively in a remote setting

Benefits:- Travel & spending expenses reimbursement- Training & professional development opportunities- Paid Time Off (PTO) for personal and vacation days

Working environment:- Embrace creativity in a culture that values fresh ideas and inventive solutions- Collaborative and supportive team environment with opportunities for growth and development

Deadline to apply: May 22, 2024

Equal Opportunity Statement:WEC Energy Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.