Web Chat Specialist

As a Web Chat Specialist at Entergy in San Diego, California, you will be responsible for providing exceptional customer service through web chat interactions. This part-time entry-level position requires no prior experience, making it a great opportunity for individuals looking to start their career in customer support.

Responsibilities:1. Engage with customers through web chat to provide information, answer questions, and resolve issues in a timely and professional manner.2. Utilize resources and knowledge base to provide accurate and helpful responses to customer inquiries.3. Escalate complex issues to appropriate teams for resolution.4. Maintain accurate records of customer interactions and transactions.5. Adhere to company policies and procedures to ensure customer satisfaction and confidentiality.6. Collaborate with team members to improve processes and workflows.

Requirements:1. Hardworking and reliable with a strong work ethic.2. Excellent cooperation and communication skills.3. Effective time management and multitasking abilities.4. Ability to work in a fast-paced environment and handle multiple chats simultaneously.5. Basic computer skills and proficiency in typing.6. High school diploma or equivalent.

Benefits:- Profit sharing- Life insurance- Medical coverage

Working Environment:At Entergy, we believe in cultivating leaders who foster inclusivity and mentorship. You will have the opportunity to learn and grow in a supportive environment that values diversity and collaboration.

Deadline to Apply:June 1, 2024

Equal Opportunity Statement:Entergy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.