Web Chat Manager - Work From Home

Job Description:

We are seeking a highly skilled and experienced Web Chat Manager to join our team at Apache. This is a part-time position, with the flexibility to work from home. The ideal candidate will have at least 6 years of experience in web chat management and possess a mid-to-senior level of seniority.

Responsibilities:- Manage and oversee all aspects of our web chat operations, including strategy development, implementation, and optimization.- Lead a team of web chat agents, providing guidance, training, and support to ensure exceptional customer service.- Monitor chat metrics and performance, identifying areas for improvement and implementing solutions to drive efficiency and effectiveness.- Collaborate with cross-functional teams to align web chat strategies with overall business goals.- Stay up-to-date on industry trends and best practices in web chat management.

Requirements:- Confident and passionate about delivering exceptional customer service through web chat.- Strong leadership skills with the ability to motivate and inspire team members.- Excellent communication and cooperation skills to effectively collaborate with internal teams.- Proficiency in web chat software and tools.- Bachelor's degree in a related field preferred.

Benefits:- Dental insurance- Profit sharing- Medical coverage

Working Environment:At Apache, we encourage a spirit of exploration and taking calculated risks for growth. Our team values creativity, innovation, and continuous learning. We provide a supportive and inclusive work environment where employees are empowered to succeed.

Deadline to apply: May 11, 2024

Equal Opportunity Statement:Apache is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.