We're on the lookout for a Virtual Customer Service Representative who will bring more than just expertise to the table but also an unwavering enthusiasm for helping people. Being a leading provider in the insurance sector, specializing in a broad spectrum of services including auto, home, and life insurance, we aim to not just meet but exceed our clients' expectations. Join our team, and be at the forefront of delivering exceptional customer service from the comfort of your own space.
What You'll Do:
Be the Voice of Assurance: You'll respond swiftly to customer inquiries, shedding light on insurance policies, coverage, and the intricacies of claims procedures.
Tackle Challenges Head-On: Effortlessly handle customer complaints, provide resolutions, and know when it's time to bring complex issues to the attention of our specialized teams.
Master the Art of Multitasking: From updating customer records in our CRM to assisting clients with filing insurance claims, your attention to detail will ensure every task is completed seamlessly.
Foster Collaboration: Work hand-in-hand with team members to deliver an unmatched customer experience from the first point of contact to the final resolution.
Stay Informed and Inform: Keep up with the latest in product knowledge, pricing, and promotions to be the guiding light for our customers.
Build Connections: Through every interaction, you'll maintain a high level of professionalism and a demeanor that aims to leave a lasting positive impression.
Who You Are:
Educational Background: High school diploma or equivalent is a must; a college degree is a plus.
Experience that Speaks Volumes: You've honed your skills in customer service, preferably in a virtual setting, and you're ready to take it to the next level.
A Communicator at Heart: Your written and verbal communication skills are top-notch.
Problem-Solver: You're equipped with an excellent ability to think critically and solve problems efficiently.
Adaptable: You thrive in fast-paced environments and are quick to adapt to changes.
Tech-Savvy: Proficiency in customer service software, CRM systems, and the MS Office Suite is second nature to you.
Detail-Oriented: Your organizational skills and attention to detail are unmatched.
Flexibility: You are available and willing to work flexible hours, including evenings and weekends.
Why Join Us?
Comprehensive Health Care Plan (Medical, Dental & Vision)
Future-Proofing: Retirement Plan options including 401k and IRA
Protection for You and Your Family: Life Insurance (Basic, Voluntary & AD&D)
Time Off: Generous PTO including Vacation, Sick Days, and Public Holidays
Growth and Development: Access to training and development programs
Flexibility: Work-from-home option
Join our team and be a part of a community that values not just the professional but the personal development of its members. Together, let's make every customer interaction memorable.
Employment Type: Full-Time
Salary: $ 18.00 27.00 Per Hour
