User Services Specialist

User Services Specialist Position Number: S-3252
Type of Recruitment: External Position Summary:
Oversees User Services Operations Tuesday through Saturday. Shares oversight and responsibilities of the User Services functions that include: Collection Maintenance, Inventory, Microforms Printers/Copiers/Scanners, patron safety and compliance, and stewardship of the building. Hires, schedules, trains, supervises and evaluates student employees in all aspects of customer service and other functions of the unit. Required Qualifications:
Associates degree.
At least one year of relevant work experience.
Demonstrated ability to supervise and direct the work of others.
Effective organizational skills and strong attention to detail and accuracy.
Ability to handle multiple priorities in a fast-paced environment.
Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision.
Demonstrated verbal and written communication skills.
Demonstrated positive interpersonal skills.
Ability to work effectively in a diverse customer service environment.
Ability to work evenings and weekends as assigned.
Demonstrated effective problem resolution skills.
Demonstrated ability to perform work using a variety of online systems and productivity tools
Ability to perform the essential functions and requirements of the job. Preferred Qualifications:
Bachelors degree.
Library experience.
Experience searching library catalogs and databases.
Understanding of the mission and the organization of the library. Duties & Responsibilities:
Provides direct user support of all types: interacts with students, faculty, staff and community users to provide assistance, solve problems and respond to questions and complaints.
Oversees the safety of library users, user compliance with library policies and procedures, and the stewardship of the collections within the Park Library during assigned hours.
Shares responsibility for building supervision and opening and closing.
Troubleshoots and oversees the Print Q, public printer/copiers/scanners and other equipment.
Shares student supervision responsibilities, which includes hiring, budgeting, scheduling, training, evaluating and developing training material with other Access/User Services student supervisors.
Oversees all aspects of collection maintenance, which includes, shifting for space management, shelf-reading, inventory, stack straightening, repair of materials, and cleaning of all library collections.
Assists with events and room set-ups.
Participates with other Access/User Services team members to use a variety of technology tools.
Oversees in house use processes.
Performs in depth searches for missing library materials.
Manages moveable shelving, by troubleshooting and putting in a service request for repair.
Conducts special projects and serves on library committees.
Participates in the Access and User Services Department which includes attending staff meetings and performing related responsibilities.
Meets with other Access/User Services supervisors on a regular basis to share information and work through issues and problems.
Meets regularly with the Coordinator of Access/User Services concerning projects and shared goals, and for problem solving.
Works cooperatively and regularly with staff in other Library and University departments.
Participates in continuing education activities to foster professional development and enhance job skills.
Other duties as assigned. Supervision Exercised:
None. Employee Group: Supervisory Technical
Staff Pay Level: 4
Pay Range: $14.00 - $22.79 per hour, estimated starting rate: $14.00 - $17.00
Division: Academic Affairs
Department: Libraries - Access & User Services
Position Status: Regular
Position End Date: Employment Status: Full Time
FTE: 1.00
Position Type: 12 month
Weekly Work Schedule: Sunday 11:00 AM-8:00 PM, Mon-Thur 7:00 AM-4:00 PM; possible evenings and weekends as required.
Location: Mount Pleasant, MI
Posting Ends: Open Until Filled: Yes About the Department: About CMU:
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, masters, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 mens and womens Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. Its part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the states largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions - Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more - are within easy reach of the citys central location in Michigans Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms. CMU Leadership Standards:
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position. Message to Applicants:
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
This position will remain open until filled. However, the university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before March 1, 2024. To apply, visit CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight (see ).
If you wish to see 'EEO is the Law' posters, please click here .
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMUs Title IX Coordinator, the US Department of Educations Assistant Secretary, or both.
CMUs Title IX Coordinator can be reached at:
Phone:
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email:
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jeid-1bf5e70e12fede40a0532dd631e089af About Central Michigan University
Founded 125 years ago, Central Michigan University is a major, national university with 26,000 students, more than 30 remote locations in the U.S. and Canada, and 225,000 alumni worldwide.CMU offers more than 200 academic programs at the undergraduate, master's, specialist and doctoral levels. Academic excellence is found in programs considered among the best in the nation, such as engineering, information systems, neuroscience, physician assistant, physical therapy, sales, logistics, fashion merchandising and design, advertising, marketing, public relations, and broadcasting. Central has been a pioneer in extended learning for nearly 50 years, and its online programs for undergraduates and the military, as well as its online MBA and online graduate education for teachers and school leaders, are nationally ranked.Central Michigan University expands its academics with immersive, hands-on opportunities such as research, volunteering, study abroad, internships and leadership experiences. The fourth-largest university in Michigan began with the mission of addressing a demand for teachers prepared and qualified to lead classrooms and educate future generations. That commitment to fulfil ... ling unmet needs continues today through many newer programs, including our College of Medicine, which in May 2017 graduated its first class of doctors dedicated to serving medically underserved communities.Employees have access to fitness facilities and a nationally recognized wellness program as well as health care and benefits that exceed regional, state and national norms.With student-athletes who are expected to perform equally well in the classroom and on the field, CMU is a member of the NCAA Division I Mid-American Conference. CMU Athletics regularly earns accolades for student excellence in the classroom (almost 30 percent of our students were honored in spring 2017 for GPAs of 3.5 or higher) and on the field, with frequent men's and women's championship seasons in sports such as football, basketball, gymnastics, field hockey, soccer, baseball and softball, and wrestling. Central is located in a quaint, tight-knit community in the heart of central lower Michigan. Our community offers a robust mix of outdoor opportunities, family attractions, restaurants and brew pubs. Mount Pleasant's small-town life is complemented by cultural activities on campus, including concerts, plays and guest speakers. Mount Pleasant is an hour or two from most Michigan destination spots, including Detroit, Grand Rapids, Lansing and Ann Arbor, as well as the state's sunset beaches, golf and ski resorts, and our famous "Up North" communities, state parks and lakes. Show more
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