Organization
Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.
If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.
The Training Senior provides support to the program trainer for the TANF Impact program to assist with and support training needs.
Duties include: Training development and management Performs research functions, analyze data, and provide customer service and support Identifies discrepancies and resolve problems. Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements. Maintains level of knowledge and skill needed to complete complicated or heated contact center transactions. Establishes and maintains professional internal and external relationships. Participates in initial and on-going training to maintain level of knowledge of contact center and agency policies and procedures. Performs related duties as assigned to successfully fulfill the function of the position.
Job Location
Required Education: High School Diploma or GED, AND: 18 months experience in data analysis, project coordination, or related experience. Skills :
Ability to communicate verbally and in writing Ability to understand written material and instructions Excellent customer service skills Basic computer skills Detail oriented Ability to research information to obtain an answer or solution to a problem in a timely manner Certifications :
None Advertised Physical Requirements: Ability to sit and talk for prolonged periods. Hand and finger dexterity. Engage in repetitive motion of he wrist, hand, and fingers. Standard Office Environment. Departmental Preferences: None Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit . Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Organization: OU - Ctr for Public Mgmt
Job Location: Oklahoma
Schedule: Full-time
Job Posting: Feb 15, 2024
