Training Manager – Property Management Tacoma, WA (in-office)
Join one of the Puget Sound region's most active and influential real estate developers, owners, and operators to utilize your training and leadership expertise within the multi-family property management industry.
With over 35 years of experience, this locally owned developer and property management company offers a profitable portfolio poised for growth. As the Training Manager, you'll collaborate with the leadership to spearhead the development and execution of the company's training and compliance program.
Working closely with HR, you'll shape the company's initial impression and establish benchmarks for the employee's experience. Your primary responsibility will be to oversee a team of trainers and provide support, mentorship, and training to on-site teams. You'll also identify opportunities for process and technology improvements, particularly in Yardi and Happy Co.
This is a great opportunity to work with the best in the industry and make an immediate impact!
Training Manager Responsibilities: • Revamp the existing Training and QA program/materials and devise an improved strategy for introducing company's culture, values, and job functions. This includes offering ongoing training opportunities and establishing a comprehensive reference library for organizational career development.
• Supervise the Training and Quality Assurance Associate and Maintenance Training and Quality Assurance Manager, assisting in overseeing additional personnel.
• Collaborate with departments like Accounting, Marketing, and Regional Maintenance to identify training and career advancement avenues for staff.
• Work closely with HR to develop onboarding and training processes, ensuring new team members are well-prepared for success and meet performance expectations
• Identify and implement enhanced procedures using new software products, providing training guides, and facilitating product rollouts.
• Lead the Training and QA Team in supporting Business Managers and Maintenance Supervisors in staff development for advancement opportunities.
• Conduct both individual and group training sessions with support from other TQA team members.
• Regularly inspect properties for compliance, address issues, and devise improvement plans as necessary.
• Collaborate with HR to implement 90-day review programs/standards for each office position, offering ongoing training and feedback.
• Manage support tickets, with assistance from the TQA Associate as required.
• Audit and update Yardi's test and back-end environment, utilizing it to streamline processes for site teams.
• Establish a Task Force to review Corporate Policies and Procedures, involving corporate employees and seasoned site managers to recommend revisions and ensure staff training on updated policies.
• Manage and refine the Mentorship Program to enhance effectiveness.
• Audit site workflows, files, and Yardi records, providing reports to relevant stakeholders.
• Regularly review internal reporting formats for opportunities to enhance efficiency.
Training Manager Qualifications: • Associates Degree required; BS or BA in Business, Administration, Education, or related field preferred.
• Minimum of 5 years of progressive multifamily property management experience, demonstrating effective leadership.
• Minimum of 5 years of team leadership and people management experience.
• Minimum of 5 years of successful development and delivery of training and compliance services.
• Proficiency in Yardi, including back-end and test environments.
• Proven ability to lead diverse teams.
• Strong written and verbal communication skills.
• Experience in policy and procedure development.
• Thorough understanding of Fair Housing Laws.
• Professional interaction with residents, colleagues, and stakeholders.
• Strong problem-solving skills and willingness to be hands-on.
• Proficient in Office 365.
• Valid Washington State driver's license, reliable vehicle, clean driving record, and insurance required.
Benefits & Appreciation: • Medical, Dental, Vision, Disability, and Life Insurance.
• 401K plan with matching.
• Health Care and Dependent Care Flexible Spending Account (FSA).
• Employee Assistance Plan (EAP)
• Paid time off and holidays.
Compensation: $115,000 - $130,000
