Top Service Advisor

Service Advisor with Exceptional Track Record! - Just Added!As the Top Service Advisor at Whaling City Auto Group, you will be responsible for providing exceptional customer service to our clients and managing all aspects of their vehicle service needs. This is a full-time, individual contributor role in the auto industry located in New London, Connecticut. You will have the opportunity to work with a dynamic team and promote customer satisfaction while contributing to the success of the company.Compensation & Benefits:We offer a competitive salary and benefits package including medical, dental, and vision insurance, paid time off, and employee discounts on vehicle purchases and services.Responsibilities:Greet customers and provide a warm, welcoming environmentConsult with customers to determine their service needs and recommend appropriate solutionsSchedule service appointments and coordinate loaner vehicles as neededCommunicate with clients about the status of their service and any additional recommendationsMaintain detailed records of all service transactions and completed workHandle customer inquiries and complaints in a professional, timely, and effective mannerCollaborate with service technicians to ensure prompt and high-quality service for customersUpsell services and maintenance plans to increase revenueMonitor inventory levels of service supplies and equipmentRequirements:High school diploma or equivalent; post-secondary education in automotive technology or related field is preferredPrior experience as a Service Advisor in the automotive industry is strongly desiredExcellent communication and customer service skillsProficient in computer and data entry skillsAbility to multitask and work in a fast-paced environmentStrong problem-solving and decision-making abilitiesWillingness to work occasional weekends and holidaysEEOC statement:Whaling City Auto Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, status as a protected veteran, genetic information, or any other legally protected status. We are committed to creating an inclusive environment for all employees.