Job summary
Tellers provide exceptional customer service through accurately performing various banking transactions and handling routine customer service issues all within established operational guidelines, policies, and procedures.Tellers educate customers on new products and services as well as recognize opportunities to make referrals as appropriate.
Job seniority: entry level
Responsibilities
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, enters deposits into computer records, and places holds on accounts for uncollected funds.• Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances.• Receives and processes mortgage, consumer loan, and other payments, and ensures the payments match balances due.• Responsible for checking night depository bags and recording proper information on the financial institution's forms.• Keeps all cash and negotiable items secure at all times, balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet, reporting any discrepancies to the supervisor.• Promotes and introduces solutions for all retail bank deposit products and services, including checking, savings, money market, certificates of deposit, debit card, online/mobile banking, and makes appropriate referrals, including HELOC loans, IRAs, consumer and mortgage referrals, investment services, and treasury management services.• Participates in branch and bank sales, service, and product training meetings.
Requirements
• High school diploma or equivalent required.• 1+ years of public contact or sales experience.• Above average PC and technology skills, and ability to use applicable software and operation of branch automation systems.• Thorough knowledge of the Teller system and all applicable system applications.• Sales/Service skills - Knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refers quality business.• Excellent verbal and written communications skills.• High attention to detail.• Ability to resolve customer concerns/issues in a positive way.• Ability to successfully complete in-house training programs or other approved training programs for paying and receiving function.• Ability to understand and use bank policies and procedures to ensure operational efficiency and regulatory compliance.• Ability to work with confidential information appropriately.• Ability to communicate positively and effectively in one-on-one settings.• Ability to work with limited or no direct supervision.• Ability to think and act within guidelines and limitations of Bank policy and assigned personal authority.• Tellers must be organized, detailed, and possess an aptitude for basic math.• Tellers must be bondable.• Proficient in Microsoft Office products.
