Provides technical assistance in support and preparation of telecom technologies, primarily
focused on telecommunications infrastructure management, deployment, and maintenance.
Requires working knowledge of and experience with networking, mobile, desk phones, and
desktop technologies including, but not limited to, desktop applications, smart phones (iOS),
VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-
state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but
limited. This is a 100% remote position with office visits as needed. Applicants must reside
within the State of Wisconsin.
The DOC telecom group manages:
Cisco infrastructure and endpoints
Mitel VoIP PBX and ACD
Telecommunication Company management
Smart phone support
Airwatch
Apple Business Management
Video conferencing account management
Minimally qualified applicants must have:
Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP
technologies
Working knowledge of Networking concepts
Experience with Cisco phones and infrastructure
DOC requires background checks to be performed internally.
This position will have minimal travel but it may be necessary for some projects. No overnight
travel expected.
Program Related:
Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the
candidate's resume with full legal first name, and last name. Withdrawn candidates will not be
permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please
submit the sub vendor usage request form. No candidate contact information is permissible on
resumes.
Required Skills & Years of Experience: 2 – 5 Years
Video Conferencing infrastructure and endpoints management
Unified Communications Systems (Webex, PBX, ACD, etc)
Mobile device support and Management
Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)
Preferred vendor Experience:
Cisco
Mitel
Zoom
AirWatch
Apple Business Management
Microsoft
Required soft skills:
Ability to work independently but in a team environment-
Able to meet deadlines
Punctual
Ability to multi-task and balance their work day
Ability to troubleshoot complex problems and determine a solution
Requirements Required Skills & Years of Experience: 2 – 5 Years
• Video Conferencing infrastructure and endpoints management
• Unified Communications Systems (Webex, PBX, ACD, etc)
• Mobile device support and Management
• Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)
Preferred vendor Experience:
• Cisco
• Mitel
• Zoom
• AirWatch
• Apple Business Management
• Microsoft
Required soft skills:
• Ability to work independently but in a team environment-
• Able to meet deadlines
• Punctual
• Ability to multi-task and balance their work day
• Ability to troubleshoot complex problems and determine a solution
