Technology Services

Job summary
Position Title: Senior Administrator-Cloud ApplicationsDepartment: TechnologyLocation: Crossroads II, Cary, NC
Job seniority: mid-to-senior level
Responsibilities
• Manages, maintains, supports, troubleshoots, and optimizes Wake County Public School System's (WCPSS) mobile learning device initiatives• Administers and maintains the district's cloud applications computing solutions• Develops and documents architecture, processes, and best practices for the district's cloud applications computing solutions• Assists in the development of WCPSS policies and procedures related to cloud applications computing solutions• Works with other teams in Technology Services to implement and monitor security for devices and applications• Creates and reviews documents for end-user support sites and other support materials• Supports Google applications on district mobile learning devices• Serves as the administrative point of contact between WCPSS technical support teams and vendors• Develops and manages the district's mobile learning device warranty and non-warranty repair processes• Stays abreast of technology developments and leverages as necessary to improve technical perspectives, standards, and solutions• Escalates Tier 3 service issues to appropriate service provider• Ensures WCPSS help desk support tickets are handled appropriately and promptly• Performs other related duties as assigned
Requirements
• Extensive knowledge of Google Workspace application tools• Considerable knowledge of utilizing applications such as Google Sheets• Considerable knowledge and competence working in a PC environment• Considerable knowledge of Microsoft Office• Effective customer service skills• Ability to manage several projects simultaneously• Ability to develop and implement standards, procedures, and guidelines• Ability to work independently and complete tasks in the absence of direct direction• Ability to establish priorities and adjust to varying needs and deadlines• Ability to effectively communicate and interact with technical staff and end-users
Key Skills Needed
• Extensive knowledge of Google Workspace application tools• Effective customer service skills• Ability to manage several projects simultaneously• Ability to work independently• Ability to establish priorities• Ability to effectively communicate and interact with technical staff and end-users