Job Description: Prepares computing equipment and peripherals for faculty, staff, and instructional laboratories. Installs operating system and application software and configures for end-users. Ensures equipment meets University standards. Provides technical and problem-solving support to end-users for all standard and department-specific applications. Provides support for both recorded and live-streamed events. Provides support to classroom instruction, including setting up audio-visual equipment, recording, streaming, or other instructional technology needs. Maintains the department's servers and local area network, including backup and restore processes. Maintains and instructs end-users on department and University policies governing computer usage and data security. Monitors network performance and resolves any network performance issues. Maintains an accurate inventory of the department's computing equipment and coordinates these records with the University's information technology inventory system. Recommends changes or improvements to the department's information technology hardware and software. Represents the department's needs and interests to the University's information technology planning groups. Administers user groups for the department. Hires, trains, evaluates, and supervises staff and student employees. Short Job Description: Bachelor's degree in related field from an accredited institution. Five years' relevant experience. Supervisory or lead experience. Strong interpersonal, written, and verbal communication skills. Job Ref: S676P
Job Reply URL: 2201
About Western Michigan University
One of the top-100 public universities in the United States, Western Michigan University is committed to being learner centered, discovery driven and globally engaged. Founded in 1903, what was once Western Michigan College became Michigan's fourth public university in 1957. Since then, WMU has undergone dramatic growth in size and stature. Today, the University offers more than 240 academic programs to students pursuing degrees through the doctoral level. More than 20 percent of its 25,000 students are enrolled in graduate course work, studying in disciplines ranging from atomic physics and graph theory to medieval literature and blind rehabilitation. Of 101 graduate offerings available, 30 lead to a doctoral degree.
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