Job Description:
UiPath is seeking a dedicated and motivated Support Specialist to join our team on a part-time basis, working from home in Austin, Texas. As an Entry Level Support Specialist, you will be responsible for providing exceptional customer support and technical assistance to our clients. Your main duties will include troubleshooting software issues, assisting with product inquiries, and ensuring customer satisfaction.
Responsibilities:- Responding to customer inquiries and providing technical support via phone, email, and chat- Troubleshooting software issues and finding solutions to problems- Collaborating with internal teams to escalate and resolve complex issues- Maintaining accurate records of customer interactions and support tickets- Contributing to the development of self-service resources for customers- Participating in training and development opportunities to enhance skills and knowledge
Requirements:- 1 year of experience in a customer support or technical support role- Excellent communication skills and a customer-centric attitude- Creativity in problem-solving and finding innovative solutions- Strong presentation skills for explaining technical information to non-technical users- Ability to work independently and manage time effectively
Personality Traits:- Dedicated: Committed to providing the best possible service to our customers- Motivated: Driven to exceed expectations and achieve success
Soft Skills:- Creativity: Ability to think outside the box and come up with unique solutions- Presentation: Confidence in presenting information clearly and effectively
Benefits:- Profit sharing opportunities- Company transportation support- Life insurance coverage
Working Environment:At UiPath, we value building strong connections and treating our colleagues like an extended family. We foster a collaborative and supportive work environment where employees can thrive and grow.
Equal Opportunity Statement:UiPath is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate against any individual based on race, gender, religion, sexual orientation, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
