Support Representative

Job Description:

As a Support Representative at Morgan Stanley in Jacksonville, Florida, US, you will be responsible for providing exceptional customer service and technical support to clients and internal teams. This role requires a high level of adaptability and passion for helping others, as well as strong soft skills such as creativity and cooperation.

Responsibilities:- Respond to client inquiries via phone, email, or chat in a timely and professional manner- Provide technical support for various software applications and systems- Collaborate with internal teams to escalate and resolve complex issues- Document client interactions and resolutions in the company's CRM system- Identify trends in client issues and provide feedback to improve products and services- Stay up-to-date on industry trends and best practices in customer support

Requirements:- 4 years of experience in a customer support role- Strong communication and problem-solving skills- Ability to work independently and as part of a team- Demonstrated creativity and cooperation in resolving customer issues- Adaptable personality with a passion for customer service- Knowledge of financial services and products is a plus

Benefits:- Paid overtime- Retirement plan- Employee discounts for various products and services- Professional development opportunities- Health insurance and wellness programs

Working Environment:At Morgan Stanley, you will be part of an environment where technology is harnessed to drive innovation and efficiency. You will have access to cutting-edge tools and resources to support your work and professional growth.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement:Morgan Stanley is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.