GENERAL FUNCTION Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.
MAJOR DUTIES AND RESPONSIBILITIES Work as part of a team to move forward the objectives of the Digital and Data Support Services Group. Assist in data analysis and ad-hoc report generation. Communicates effectively and promptly with management regarding any anomalies pertaining to any of the given tasks. Cross train and complete other tasks as assigned to ensure department goals are met. This may include research, communicating with vendors, as well as other departments. ADDITIONAL RESPONSIBILITIES: Maintains accurate department records. Assists in research on an as needed basis. Knowledgeable of bank trancodes, account types, and class code and their usage for all applications. Knowledgeable of all bank products and services. Performs any other duties needed in the maintenance of the department or any other department as directed by management. Assists other departments as needed. JOB QUALIFICATIONS High school graduate or equivalent. Data analytics experience (Qlik, Tableau, Power BI) SQL experience a plus Proficient in Microsoft Excel Must be able to set priorities and demonstrate excellent organizational skills. Good communication skills, both verbal and written. Ability to interact well with all bank personnel. Ability to perform repetitive tasks and to operate well within time restraints. Demonstrated ability in working with computers. Must be able to follow specific instructions. Must have good motor skills, continuous movement of hands. Ability to perform repetitive tasks. Ability to sit for extended periods of time. Demonstrates proficiency and commitment to excellence in performance of duties. Knowledgeable of regulations governing transactions in relation to deposit and loan accounts Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations. STANDARDS OF PERFORMANCE Provides courteous and professional service to all customers and co-workers. Reports to work in a timely manner. Completes work accurately and efficiently. Maintains positive work-environment with co-workers and customers. Requires ability to work well with others. Conducts customer relations in a manner that will enhance the overall marketing effort of the bank. Follows all company policies and procedures. Procedures are clearly defined and errors easily avoided by following those procedures. Progresses toward proficiency developed through training and supervision. Maintains efficiency standards and goals set by the supervisor. RISK FACTORS Loss of funds risk factors are nominal but improper handling of statement could result in customer dissatisfaction and monetary losses to the bank. Monetary loss due to missed deadline and incorrect data entered into the system is also a possibility. EQUIPMENT INVOLVED: Computer Typewriter Calculator Telephone Copier Encoding machine Other business related equipment on bank premises.
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