Student Service Advisor

STUDENT SERVICE ADVISOR Position Number: S-3320 Position Summary: Provides front line service to university community relating to financial aid, student accounts, registration; conducts presentations regarding financial aid process for prospective students/families.
Required Qualifications: Bachelor's degree or equivalent combination of education and experience that equates to four years.
One year of relevant work experience.
Word processing, spreadsheet and database experience.
Strong public speaking and written communication skills.
Analytical/problem-solving skills.
Ability to deal effectively with the public and project a positive image.
Ability to perform the essential functions of the job.
Preferred Qualifications: Higher education experience.
Familiarity with accounting, cashiering, and SAP finance system.
Familiarity with federal/state financial aid programs.
Duties & Responsibilities: Cashiering Services (significant portion of your job responsibilities)
Process cash, check, and (very rarely),departmental credit card payments to student or business accounts
Process departmental deposits for University Departments
Process MasterCard travel cash advances for faculty and staff members
Request Quick Refunds for customers (these are manual refunds)
Balance your daily cashiering session and prepare the deposit for the bank.
Orientation
Presentations to parents of undergraduate students (large audience approx 500) during the summer orientation sessions.
Presentations for graduate and international students at the orientation session at the beginning of the fall/spring semesters.
Presentations to transfer students/family throughout the academic year. Account Information
Provide interpretation of student/business account questions via walk- in, email, and telephone.
Provide explanation of CMU's financial policies to customers of CMU .
Provide explanation of the Family Education Rights and Privacy Act ( FERPA ) and provide Authorization to Release Information form to students
Provide payment arrangements to students with extenuating circumstances and an inability to pay.
Account Dispute Resolution
Provide verbal and written explanations of disputed charges
Reconciliation of errors, such as incorrectly applied payments, incorrect payment amounts, etc.
Provide written replies to all correspondence directed to Student Account Services and University Billing (including email)
Research and reconcile departmental deposit problems
Registration Services
Process bump cards, withdrawal cards, and also in person requests for dropping and adding (at your discretion). Collect late registration fee, payment for added course, assess the tuition to the student account (when applicable)
Provide information on class availability
Provide information on registration policy and procedures
Provide and interpret information regarding a student's academic history at CMU
Provide official and unofficial transcripts to students
Provide students with requested forms, such as change of name form, time conflict exception form, exception to the drop deadline, exception to the withdrawal deadline, exception to the repeat course policy form, exception to the academic load policy form, etc.
Provide information/instructions on the Guest Student Application
Provide/commit to memory all registration/withdrawal deadlines within a semester
Financial Aid Services
Provide interpretation and information regarding financial aid
Counsel students on financial aid eligibility
Provide information regarding student financial aid warning status and suspension
Advise students on loan counseling requirements for first-time borrowers
Make recommendations for possible financial aid resources
Approve and process emergency Cash Advances for students with pending financial aid
Provide students with the forms requested by financial aid-including forms related to verification, special circumstances, loan adjustments, etc.
Collection of Past Due Accounts
Follow department guidelines to actively collect past due accounts through phone, email, mail, and in person contact.
CMU Police Department
Issue temporary parking permits to vendors, temporary employees, and guests
Process payments for parking tickets
Additional Responsibilities
Respond to SASUB and OSFA email correspondence
Update/Complete the Combined Office Calendar (Registrar's, SASUB , OSFA )
Update/Complete Money Matters publication each year
Update/Complete message boards for the Residence Halls
Train RHDs, RAs, MAs on the services the SSC provides
Ensure the security of the SSC
Activate/deactivate security systems upon arrival and departure
Check that all windows are closed/locked before closing and that blinds are open
Other duties/special projects as assigned by home offices to all SSA's
Ensure all forms and documents are updated and available for students
Supervision Exercised: None.
Employee Group: Professional & Administrative -Hourly
Staff Pay Level: Pay Range: $19.50 - $23.00 per hour
Division: Department: Student Account Svcs and Univ Billing
Position Status: Regular
Position End Date: Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Monday - Friday 8am to 5pm
Location: 1200 S Franklin St, Mt Pleasant, Michigan, 48859
Posting Ends: Open Until Filled: Yes About the Department: About CMU: Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city's central location in Michigan's Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards: Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
Message to Applicants: Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
To apply, visit CMU , an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight (see OCRIE ).
If you wish to see "EEO is the Law" posters, please click here .
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both.
CMU's Title IX Coordinator can be reached at:
Phone:
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: