DESCRIPTION At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.
We are an agile, innovative organization dedicated to "making zero happen" to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve associate experience within the grading tools (T-Rex). You will enhance the associate experience with a focus on improving grading accuracy and reducing operational cost. You will be the voice of the associate and advocate on their behalf, ensuring their needs and feedback directly inform product development and strategy
Key job responsibilities
1. Establish a continuous and objective UX research and AA feedback mechanism to identify improvement opportunities within the grading tool (T-Rex)
2. Implement targeted UX/UI improvements based on research and feedback, focusing on enhancing the intuitive use of T-Rex
3. Develop a baseline AA satisfaction score, bench marking against similar tools within AFT ( if applicable), ensuring a structured approach for comparative analysis
4. Define clear metrics and KPIs for tool performance, associate satisfaction and grading accuracy, ensuring these indicators reflect the effectiveness of new features and overall T-Rex utility
5. Construct a robust analytics framework that delivers actionable insights into tool performance and associate behavior, enabling data driven enhancements
6. Ensure AA feedback and emerging industry trends significantly influence product roadmap/feature prioritization
7. Develop a worldwide charter aimed at standardizing AA satisfaction and engagement measurement
8. Implement a framework for collaboration with regional stakeholders to address unique use cases that impacts AA experience, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA BASIC QUALIFICATIONS - 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
