Job Type
Full-time
Description
Keches Law Group, P.C. is a well-established, growing, 50 attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in the areas of workers' compensation, personal injury, medical malpractice, and discrimination.
We are seeking a full time Social Security Application Coordinator to join our team in our SSDI department located in Bridgewater, MA.
This role is in-person, not hybrid or remote. Candidate must be able to commute to Bridgewater, MA daily.
Duties:
Initiating follow-up calls to prospective clients
Processing paperwork with clients to assist them in completing social security applications and documentation
Tracking progress on applications and following up with clients
Setting the tone and pace for all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims
Acting as the liaison between the attorney and the client and the Social Security Administration and the client
Representing attorney(s) by communicating and obtaining information, following up on delegated assignments, and knowing when to act and when to refer matters to the attorney(s)
Maintaining client confidence by keeping client/attorney information confidential
Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position
Requesting the ability to accurately translate verbal information into written correspondence
Filing documents and updating client files
Requirements
Skills/Qualifications: High School diploma or equivalent
Bachelor's degree in Legal Studies or related field is preferred
1-2 years of law firm experience is preferred
Social security and/or insurance processing experience are a plus
Multi-lingual abilities are a plus
Strong phone, typing, and computer skills are a must
Must have experience with Microsoft Office Suite
Ability to accurately translate verbal information into written correspondence
Ability to prioritize and escalate client calls appropriately
Ability to absorb, retain, and apply new information
Must be energetic, well organized, and have the ability to multi-task
Must be detail oriented and methodical
Must possess and demonstrate exceptional customer service skills, and the ability to handle situations with tact and diplomacy; experience working in the hospitality or service industry is strongly preferred
Ability to work effectively in a fast-paced environment while accomplishing short-term goals without losing sight and commitment to the longer-term needs of the attorney(s)
Excellent verbal and written communication skills
Excellent problem-solving, analytical, and evaluative skills
Schedule Monday - Friday
8:30am - 5:00pm
Benefits Health, Dental, and Vision Insurance
401(k) Plan with Profit Sharing
Flexible Spending Account
Health Savings Account
Paid Time Off
Paid Holidays
Basic Life Insurance
Long Term Life Insurance
Planned offsite events throughout the year that include but are not limited to : Summer Boston Harbor Party
December Holiday Party
Administrative Professionals' Day Outing
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
AAP/EEO Statement
Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
