Job Purpose Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.
Duties & Responsibilities Composure "Thinks on their feet" at all times regardless of internal or external pressures Informs General Manager to all problems or unusual matters of significance Assists Team Members at the point of sale (POS) with upselling Delegation Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations Assists in Team Member management during scheduled shifts Drive for Results Supports and adheres to company standards for operations, marketing/communications and brand identity Encourages Team Members on shift to exceed goals and complete all checklist tasks Ethics & Values Fulfills cash handling and inventory reporting responsibilities with honesty Is trusted and relied upon with sensitive information from both their Team and General Manager Lives and promotes the culture, values, vision and mission of Smoothie King "Does things the right way" Exemplifies operational standards to Team Members when completing tasks around the store Guest Focus Is responsible for product and Guest Service experience Ensures Guests purpose is met when smoothies are ordered Greets and engages with the Guest to provide a friendly experience Ensures self and team on shift demonstrate "Guest comes first" attitude Blends smoothie according to the recipe ticket for a consistent taste Self-Development Is willing and looking to take on new tasks outside of their role Asks for feedback from General Manager Time Management Shows up on time for work Balances personal life without interference to their work schedule at Smoothie King Talks through checklist tasks with Team Members that need to be completed during the shift Requirements * Ability to lead both by example and direction in a fast-paced environment
* Ability to follow procedures and willingness to comply with dress code requirements
* Ability to keep the store clean and follow food safety regulations
* Ability to move boxes, weighing up to 55 lbs throughout the store
* Ability to position self to bend, reach and scoop through assigned shifts
