Full job description Position Information
Job Title Student Services Specialist
Campus Carroll Campus
Job Number 24-C28
Employment Date As soon as possible.
Job Category Support Staff Positions
Application & Position Contact Information Human Resources at or for information concerning the application process. Jennifer Wollesen at or for information concerning the position or your status once the position has closed.
Posting Detail Information
Salary Information HIRING RANGE: $21.01 – $22.66 per hour based on experience.
Pay Grade: 08
Job Summary Provide support to the student population through the transition into college in the areas of enrollment, financial aid, and student account processes. This support may be done in one-on-one and/or group settings.
Essential Functions Process admissions and course registrations. Provide individualized information and support on entrance requirements for programs and courses and assist students in completing the necessary steps to be admitted and/or register for classes. Collect necessary support documentation the student needs to provide and enter those documents in the College's student records system.
Provide financial aid information and services to students. Assist students in establishing payment plans, receive and process student tuition payments and miscellaneous fees, and reconcile daily receipts. Support the completion of financial assistance applications (FAFSA, scholarships, supplemental materials, etc.) and necessary supporting documents.
Provide support for the annual enrollment management strategies and plan, including visit days, family nights, campus tours, college fairs, and community outreach programming.
Perform other duties as assigned.
Required Qualifications Associates degree (high school diploma and two years of related experience may substitute for associate's degree.)
One year of general office experience which includes computer experience and substantial public contact.
Strong communication skills.
Ability to plan, organize and manage time.
Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.
Knowledge of current software applications.
Desired Qualifications Post-secondary degree.
Experience in an educational institution preferably in student services.
Knowledge of educational databases (Banner, etc.)
Experience with data analysis and reporting.
Ability to speak and understand a language in addition to English.
Physical Requirements Constant: Sit Occasional: Lift Floor to Waist Carry Push/pull horizontal 10 lbs x 18 in Lateral Pinch Forward reach Crouch Neck Flexion, Extension & Rotation Fine Motor Coordination Hand & Foot Coordination Stand Ability to be Mobile
A mobility accommodation is accepted where applicable, but may not be supported by all DMACC campus facilities and/or employee classifications.
Physical Demand Category Light
Post offer, Pre-Employment Physical Test N/A
Work Schedule Monday – Friday, day hours
Posting Date 05/10/2024
Deadline for Submitting Applications 05/20/2024
Open Until Filled No
Special Instructions to Applicants DMACC is an Affirmative Action/Equal Employment Opportunity employer and embraces diversity. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at or by email .
THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting "See Resume" will not be accepted. The application form will be used to screen applicants for required qualifications. 2) Attachment of transcripts to your electronic application. Transcripts must include the applicant's name and degrees conferred. Scanned copies are acceptable.
Quick Link for Postings Nondiscrimination Statement: Nondiscrimination Statement
Nondiscrimination Statement: Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment), and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure (HR3010). Complaint forms may be obtained from the Campus Provost's office, the Academic Deans' office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone , . Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S Ankeny, Blvd, Bldg 1, Ankeny, IA 50023, phone , . Questions or complaints about this policy may be directed to the Director of the Office of Civil Rights, U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL ******** , phone , fax , TDD , email .
