Service Technician- Pro Smoker

Service Technician Pro Smoker . is a leading company in the Meat Curing Industry. We are now hiring a Service Technician to help us keep growing and better service our customers. If you are excited to be part of a winning team, Pro Smoker is a perfect place to get ahead.
Responsibilities for Service Technician Create reports of the customers they serviced that day Manage day to day customer service needs Outside service schedule planning Manage service projects including component and shipping needs Follow all the company's procedures Complete all in house equipment electrical panel build up, installation and testing Develop work instructions for upgrades and repairs Program PLC and Smoker house controls Perform scheduled preventive maintenance plans for customers Manage all on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes. Conduct new smoker start-up and demonstrate how to use the equipment Troubleshoot any problems the customers are having via on site, phone and email Help create and update trouble shoot manuals Meet all the appointments in each day (Overnight travel may be required) Respond quickly to customer problems Advise customers on the equipment needs Make equipment upsell recommendations to customers Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers. Qualifications for Field Service Technician High school diploma or GED equivalent Good Driving record Dress the part Ability to lift to 55 pounds Ability to stand on your feet up to 8 hours a day Ability to use ladders Great communication skills to work with customers Amazing problem-solving skills both electrical and mechanical Superb customer service, communication, and self-management skills A technical degree is preferable Ability to diagnose problems with equipment Have a strong attention to detail Ability to read wire schematic Great mechanical aptitude Experience with PLC / Computer controls