Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family owned business, and we're WBE-certified.The Service Technician is an experienced technician in the heavy equipment industry. This person will be required to have mechanical expertise, including diesel, to support the needs of the branch in a professional, safe, and timely manner. You will be performing maintenance services, including repairs for diesel run equipment.ResponsibilitiesProvide technical service to equipment.Read job order, observe, and listen to vehicle in operation to resolve malfunction and plans work procedures.Follow checklists to ensure all critical parts are examined.Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.Test-drive vehicles to ensure that they run smoothly.Tag all warranty parts and returns to warranty clerk.Attend training classes and keep tabs on factory technical bulletins.Develop and maintain positive relationships with customers to increase overall customer happiness.Properly complete the service and/or repairs assigned by supervisor.Complete all work according to the applicable safety requirements and published procedures.Participate in, and utilize to the best of one's abilities, technical training as assigned by management.Maintain your designated workspace in an organized and clean manner.Ensure guest vehicles are returned as clean as they were prior to being serviced.Show the utmost courtesy to all guests, visitors, and dealership personnel.Make every effort to achieve the production objectives set by management.Adhere to the manufacturer's policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specifications.Any other duties as outlined by the Service Supervisor and, or management.QualificationsPrior diesel technician experience with heavy construction equipment or agriculture equipment requiredStrong independent work ethic, able to work within a teamExcellent customer service skills; a builder of relationshipsClear and concise communicationsA strong sense of urgency, focusing on timeComputer skillsTechnician BenefitsAnnual Tool/Shoe AllowanceShop equipped with the newest technology and equipmentUniforms providedDiscounts on products and servicesHighly productive shopContinued education, manufacturer hands-on and web-based trainingCompetitive wagesOther BenefitsMedical, Dental & Vision Insurance401K Plan + MatchGenerous Paid Time Off PolicyShort/Long Term DisabilityFamily-owned and operatedAnnual ReviewsPay Range: $20 - $39/hrWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
