Full job description Position: Full Time / Regular / Non-Exempt
Supervisor: Director, Columbia Region
SUMMARY: This position serves as the agency's first contact to initiate and access services. The employee will provide intake and general assessment(s) for all clients, new and existing; additionally, this employee will perform general clerical duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES Service Center Desk: 1. Provides scheduled, non-scheduled and phone customers information about the agency such as location and services provided.
2. Greets people, determines nature and purpose of visit and directs or escorts them to appropriate destinations.
3. Monitors use of outside spaces, waiting area and physical access to office space and, as necessary, intervenes to ensure orderly, safe, and secure use of facility.
4. Assists clients with food bags, nutrition and hygiene items, and other miscellaneous assistance.
5. Assists staff and/or clients to: secure needed program(s) eligibility documentation, complete intake and other informational forms, and/or secure appointments with partner agencies/services.
6. Assists with OSDTN monthly survey calls and data collection.
7. Participates with team to identify, develop and implement best practices for services.
Clerical: 1. Enters individual client services rendered by Service Center staff into the appropriate client database.
2. Maintains inventory of department supplies reporting needs to the Director.
General Duties: 1. Adheres to Agency and Department policies and procedures.
2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.
3. Performs other duties as designated by supervisor or agency
QUALIFICATIONS: High school diploma or general education degree (GED) required; Associates Degree preferred. Possesses valid, current Driver's License.
OTHER SKILL, ABILITIES, AND QUALIFICATIONS: Veteran, preferred. Excellent customer service skills: energetic, outgoing, engaging and personable. Excellent multi-tasking and time management skills. Compassionate, energetic and team focused. BENEFITS: Fun, mission driven culture; excellent PTO policy; 401K and subsidized health care, dental and vision plan.
OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990. If you require support or adjustments during the job application or interview process, please contact us via email at or call and ask for HR. OSDTN is committed to complying with federal and state laws regarding individual needs, ensuring reasonable accommodations for applicants and candidates who may require assistance.
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift License/Certification:
Driver's License (Required) Ability to Relocate:
Columbia, TN 38401: Relocate before starting work (Required) Work Location: In person
