Reports To: Food and Beverage Director
FLSA Status: Non Exempt
Department Food and Beverage
Supervises N/A
SUMMARY This position is responsible for greeting members and their guest, explaining menu items, taking orders, serving food and beverages, and issuing the guest check. Incumbent will also perform opening and closing side work duties, assist with the setting up and breaking down of all banquet and dining room functions, and will help to keep the storage room, dining room, banquet room, and wait stations in proper order.
HOURS/DAYS Hours and days fluctuate per the wants and needs of the members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.
Report to work on time in neatly pressed uniform and in accordance with Club uniform, grooming and dress policies and with a professional attitude Greet members and guest by name, explain menu items, take orders, serve food and beverages, and prepare and issue guest check. Know your service manual and service techniques Perform side work before dining room is open (slice lemons, prepare tables, make coffee, etc.) and perform closing side work after dining room is closed. Follow up with members and guests after orders are served; ensure members and guests are provided excellent service and excellent food. Resolve any menu corrections. Maintain dining room, banquet room, storage room, and wait station in clean and neat fashion. Ensure all items are spotless always. Assist in the set up and bread down of all banquet and dining room functions. Assist other employees when possible Sets up service station(s) and performs assigned side work (kitchen, coffee, etc.). Knowledge on service pieces, service procedures and service timing. Knowledge of menu, sauces and wine service. Provides immediate attention to all members and guests upon seating. Fills glasses with ice water while members and guests review menu. Describes any specials of the day to members and guests. Answers questions regarding any menu item. Offers suggestions of menu items when appropriate. Takes food and beverage order for members and guests. Complies with all laws/policies relating to the service of alcohol. Able to mix cocktails, set up cooking carts and cook tableside recipes. Turn orders into the kitchen, advising cooks about any special cooking instructions OR has knowledge to input into POS computer system. Assembles food on the tray, serve meal, place dishes by course in front of each person, and serve from left of the person. Follows up with members and guests to ensure satisfaction. Replenish items as needed. Removes dirty dishes. Suggests and serve dessert, coffee and after dinner drinks. Charges the bill to members account. Keeps restaurant clean, well-stocked and organized. Maintains linens/restocking. Advises Department Leaders of any complaints. Performs clean-up and closing duties. Attends any food and beverage meetings. Server is required to perform each task in a professional and friendly manner. All other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Well spoken, good communication skills Friendly, pleasant, accommodating Prior waiter experience preferred, club experience a plus Be agile in carrying trays Must be able to lift a minimum of 50lbs from the floor Must be able to stand for an 8-12 hour shift with only appropriate breaks EDUCATION and/or EXPERIENCE High School Diploma or equivalent required. Minimum two (2) years experience as a server in a fine dining setting required (experience in private club preferred). Must possess knowledge of proper dining room service. Must possess excellent interpersonal communicational skills and ability to interact professionally with members and guest while under pressure .
CERTIFICATIONS, LICENSES, REGISTRATIONS TIPS Certified Emergency first aid certification preferred. SPECIAL SKILLS AND ABILITIES Requires ability to remember guest names Requires ability to utilize computer Must be able to work long hours during the season PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Requires constant (67% -100% of the time) standing or walking around for 6 to 14 hours daily. Requires constant lifting of food trays, dishes, tables, chairs and glassware (up to 50 pounds). Requires constant bending, carrying, reaching, and stretching. Requires corrected vision and hearing to normal range. Must possess the ability to walk to and from kitchen and tables in a brisk fashion.
