Job summary
Under the direction of the Manager, the Server Assistant communicates with and assists servers to maintain service efficiency and guest satisfaction.Maintains cleanliness of and restocks front-of-the-house service stations; polishing glass, cleans bathrooms, resetting the table.
Job seniority: entry level
Responsibilities
• Reports to work as indicated on the work schedule in a correct, clean, and neatly pressed uniform.• Maintains a professional demeanor and practices positive personal hygiene and cleanliness habits during all work shifts.• Upholds the highest level of standards and specifications in the performance of your duties.• Sets-up and restocks service stations before, during and after service; restocks glassware, ice and other items needed for the bar.• Communicates to the service staff any requests or needs of the guest.• Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet – Server Assistant.• Obtains station assignments from hostess/host or Manager on Duty at the start of the work shift, correctly completes all assigned opening and side work duties in a timely manner.• Returns dirty dishware, glassware, utensils, and linen to the dishwashing area; sorts items according to the 'decoy' system, placing them in prescribed area for proper disposition.• Resets vacated tables according to the procedures stated in the RCSH training materials.• Assists service and steward staff in spot cleaning in dining room, as needed.
Requirements
• Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 35 pounds.• Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment.• Must be able to constantly stand and exert well-paced mobility for a period up to eight hours in length.• Must be able to communicate effectively and listen attentively to supervisors, employees, and guests.• Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items.• Highschool diploma or G.E.D.• Prior restaurant hospitality experience.• Must successfully complete restaurant training program.• Authorized to work in the United States of America.
Key Skills Needed
• Attention to Detail• Collaboration/Teamwork• Conflict Resolution• Customer Focus• Problem Solver
