Overview: This position contributes to REI's success by providing leadership, priorities, and support for a team of Agile Project Managers within Marketing's GTM Customer Engine. S/he will be accountable for connecting longer-term Mktg strategies to near-term project execution plans by proactively enabling greater business agility through a system thinking approach and operating model.
The Sr. Manager, Customer Engine possesses a strong strategic and operational mindset and leverages both to develop and orchestrate end to end Agile operating models that connect business, technology to delivery automation in support of the Customer Engine business strategies and learning objectives. Along with a strong business acumen and a solid understanding of the REI business, the ideal candidate possesses strong interpersonal skills building relationships with ease across all levels of the organization from individual contributors to executives. S/he thrives in times of change, comfortably navigating and leading a team through times of ambiguity helping to connect the dots between strategic impact with operational excellence to achieve business results.
To be successful, the ideal candidate has extensive experience developing and deploying operating models (people, process, tools) that drive effective, efficient, and nimble ways of working in support of business strategies. A respected thought leader who will challenge the team and partners to find new ways of working that reflect business agility.
Strategic thinking: sets the vision for and leads a team of project managers with the ability to think big-picture and strategically while driving tactical and effective program management. Drive decision making with deep experience working within operating governance models that are driven by insights and data, enable business agility, and support program test/learn agendas through effective and efficient ways of working. Program alignment and integration: Aligning program objectives with organizational strategy and integrating project deliverables into a coherent whole. Delivery agility: Solid understanding of Agile and traditional project management principles and practices with an ability to blend them together based on project requirements. Adaptability: Continually assesses and refines the operating model and processes to create repeatability and enhance scalability. Leadership voice: Serve as a guide for both the team and with broader stakeholders to ensure longer-term strategies connect to near-term execution plans. Technical understanding: Quickly develop and maintain a deep understanding of our campaign delivery mechanisms to support effective problem-solving, prioritization and enable rapid project execution. Stakeholder Coordination: Identifies and coordinates interdependencies across various departments and functions, to promote close partnerships, break down silos and drive shared objectives. Resource planning: Works with both marketing ops planning team and leaders to maintain a constant state of balance between our priorities and operational design and efficiency, headcount planning, modeling, and hiring. System mindset: Facilitates forward-looking perspectives to ensure organizational thinking around efficiency (automation) and effectiveness (scale) to ensure our PMO readiness to support core functions such as our Customer Engine in the future. Collaborative problem solver: Collaborates with Mktg Operations peer(s) for dependencies of systems, tools, and technology to inform projects within the Customer Engine portfolio. Portfolio communications: Manages deadlines and project details through regular and ongoing communication with Marketing partners Responsibilities:7+ years of experience working in a fast-paced, highly matrixed Marketing Strategy, Integrated Marketing and Marketing Operations PMO. 7+ years experience managing a team of Traditional and Agile Project Managers who are experienced working across a variety of process working models from traditional Waterfall to Agile and Scrum 7+ years experience designing, developing, and deploying data driven operating models that enable business agility with strategic impact Solid understanding of software development processes and engagement methodologies. Demonstrated experience managing Agile development projects. Baseline understanding of Marketing technology, ecosystem, and date structures (taxonomy) Demonstrated experience with Marketing tooling such as Workfront, Smartsheets for portfolio & project planning, tracking, and reporting Advanced skills in Microsoft Office business applications: Excel, Visio and PowerPoint Strong business acumen, critical thinking, problem solving, and organizational skills Demonstrated strong leadership and proven ability to straddle big picture strategy and downstream operational excellence Ability to build and foster strong relationships within and outside of the organization from individual contributors to senior leadership Strong leader, collaborator, and ability to influence others on one's own team and cross-divisionally for the achievement of business goals Team organizer, builder, and motivator with exceptional influencing skills who can exercise judgment related to prioritization and risk management. Creates and fosters a strong, mutually supportive work spirit and culture where people can do their best work. Advance problem-solving, conflict resolution, active listening, and time management skills Ability to direct work and communicate effectively with employees in business, creative, and technical roles. Makes effective decisions in a manner consistent with REI's values and ethics. Delivers on commitments and holds others to the same. Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress towards goals. Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work. Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities Champions the organization and advocates solutions in the overall Company's best interest Challenges the status quo, champions change and influences others to change. Flexible in one's viewpoints and positions in order to support the direction taken by others at REI. Consolidates information from various sources including feedback from others to reach sound decisions considering the ultimate impact of decisions and actions on internal and external customers. Clearly conveys and accurately receives information via a variety of methods and situations Acts upon opportunities and involves and influences others in the accomplishment of worthwhile departmental goals Establishes trust and inspires others. Builds rapport with all kinds of people inside and outside the organization. Effectively plans and executes changes. Closing: At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors .
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off . Click here for a detailed overview of benefits plans by employee profile.
Base Pay Range:USD $122,800.00 - USD $208,700.00 /Yr.
