Description Join our dynamic team as a Senior Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements in the realm of Salesforce products. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. As a key member of our team, you will play a crucial role in accelerating feature and cloud adoption, while ensuring high levels of customer satisfaction and success.
Responsibilities:
* Deliver high-standard 1:Many customer engagements, including interactive webinars, showcasing the features and functionality of Salesforce products.
* Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
* Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
* Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
* Provide best practice insights including product education, technical advice, and adoption guidance to customers.
* Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements.
* Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
* Maintain a 70% utilization target
Minimum Requirements, Qualifications & Skills:
* 3+ years of experience delivering interactive webinars or in-person sessions.
* Salesforce Administrator product certification required.
* One or more of the following product certifications: Sales Cloud, Service Cloud, Marketing Cloud, Tableau, or Commerce Cloud.
* Bachelor's degree in a related field or comparable experience.
* Proven success leading customer-facing presentations and engagements.
Preferred Qualifications & Skills:
* Overall experience of relevant work experience in one or more Salesforce products, including Service, Tableau, Commerce Cloud or Marketing Cloud.
* Additional Salesforce product certifications.
* Familiarity with Trailhead (Ranger status is a plus).
* Proven ability to manage time and prioritize activities effectively under pressure.
* Understanding of business analysis, change management, user adoption, release management, and governance.
* Fluency in Spanish and/or Portuguese a plus
Soft Skills:
* Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
* Expertise: Working knowledge of industry best practices and implementation experience of the Salesforce product suite.
* Learner: Passion for continued education in new technologies and complex business and technical concepts.
* Passion: Dedicated to Customer Success and attentive listening skills.
* Culture: Embodies an inclusive culture and is a team player whom everyone enjoys working with.
* Trust: Ability to earn the trust of the customer and live the company's core values.
