Job summary
(Senior Director) Customer Engagement LeadLocation: Field WorkerGSK is becoming a more customer-centric organization while bringing an enterprise mindset to our ways of working.
Job seniority: director level and above
Responsibilities
• Direct and manage the team while representing the Organized Provider Accounts Strategy function as a member of the leadership team.• Collaborate with direct reports at the account level.• Works in tandem with Account Based Solutions Head to share learnings and develop solutions.• Owns the co-creation of solutions with customers.• Establish and grow trust-based relationships with external stakeholders to generate revenue through genuine partnerships within GSK's largest and most complex customers.• Assume the leadership role within assigned accounts, providing overall account leadership to cross-functional team members.• Develop a thorough understanding of the customer's business drivers and priorities as well as their challenges and opportunities.• Maintain a working knowledge of the customer's business model, strategic goals and objectives, and financial levers to identify/qualify high value opportunities (cross and above brand) within their accounts.• The CEL is responsible for pull through of the account plan while functioning as the central focal point for communications regarding account planning, strategy, collaboration, resource allocation and customer engagement.• Organize and deploy the appropriate resources within GSK to drive value co-creation with customers.• Accountable for the development of strategic engagement opportunities with KOLs within assigned accounts.• Demonstrates leadership with local field teams, cross-functional partners, and internal leadership.• Gathers insights from aligned accounts and serves as a rapid conduit of information back to the broader organization• Collaborates with Marketing on key initiatives and demonstrates the ability to execute marketing plans across GSK's product portfolio.• Establish & monitor KPIs on relationship health & system of care engagement and participates in regular business reviews.
Requirements
• BS/BA• Minimum 7 years of pharmaceutical or biopharmaceutical experience• Minimum 3 years of People Management Experience• Minimum 5 years Account management experience• MBA• Strongly desired at least 2 years of experience in Oncology and/or Specialty and or Vaccines• Broad understanding of health system business, decision making processes & market trends with a proven track record of accessing C-suite to D-suite decision makers• Technical knowledge of health care reimbursement from a patient and provider perspective• Experience with regional and national payers• Experience developing strategic plans with internal stakeholders utilizing health system market data and knowledge• Experience working within framework of patient privacy laws including HIPAA and similar state laws• Demonstrated ability to identify issues quickly and develop recommendations to resolve in a timely, compliant manner• Presentation skills: Ability to convey ideas clearly and succinctly to groups and/or individuals• Self-directed and organized with the ability to adapt and change in a shifting environment
Key Skills Needed
• Leadership• Relationship-building• Strategic planning• Marketing execution• Presentation skills• Adaptability
