Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role The Selling Specialist is responsible for driving sales and establishing, and maintaining customer relationships by delivering superior customer service. The Sales Specialist assists in the merchandising and maintenance of the floor and assists in training sales associates. The Selling Specialist is responsible for engaging and understanding what the customer is looking for so that you will be able to use your product knowledge to make recommendations to the customer. We are looking for a Selling Specialist who can build and maintain a solid customer base, following through clientele and wardrobe, as well as assist in training and growing sales associates. This position reports directly to the ASM Merchandising or Assistant Store Manager.
Assist customers in a timely, efficient and courteous manner delivering superior customer service.
Utilize suggestive selling techniques to recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires
Assist in product and sales training with sales associates
Assist with merchandise selection, and merchandise returns
Handle each register transaction professionally and in a friendly manner
Knowledge of the sales floor and product. Articulate advantages, benefits and/or fits of various vendors
Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, Sales Associate Email
Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discounts
Professionally handle phone calls and any customer service issues
Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control
Timely set-up and signage of promotional events
Aware of inventory issues
Identify and reduce shrink in department
Assist store team with preparation and execution of annual inventory
What You Bring 2+ years retail experience and 1+ years customer styling experience
Proven excellent customer service skills with a statistical track record in all areas of sales
Excellent communication skills and be multitask oriented
Strong organizational and problem solving skills
Possess basic computer skills, ability to use cash register
Ability to operate photographic and video equipment
Capable of performing some lifting of up to 25 pounds
Must be willing to work a flexible schedule based on business needs including evenings, weekends and holidays
Qualifications
Our Inclusive Benefits We offer an inclusive and comprehensive range of benefits to our valued associates, including:
Medical, Dental, Vision Benefits Disability Benefits Paid Parental Leave, Paid Family Leave, and Adoption Support Paid Time Off Retirement Savings Plan (401K) and Life Insurance Financial Solutions NMG Associates Core Discount of 30% Personal and Professional Development Opportunities For more information, please click "Our Benefits" section on our career site or reference the link here:
About Neiman Marcus Group As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.
As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic-self is encouraged.
We're committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We're committed to providing reasonable accommodations during our Talent Attraction process. If you need assistance or would like to request an accommodation, please reach out to us at .
Primary Location : United States of America-Texas-TARRANT-Grapevine-Grapevine Mills Last Call
Job : Retail Store Sales
Job Posting : May 13, 2024, 4:37:03 PM
Overtime Status : Non-exempt
