Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include setting up our locations and assisting with checking out our customers. This role involves travel to neighboring zip codes within the assigned market. This is a seasonal position and preparation for the season begins in early May and lasts into early September.Responsibilities:Join us on a rewarding journey, where working in a fun and energetic environment excites you. We collaborate efficiently as a team to deliver outstanding experiences for our customers. If you find joy in providing excellent service, solving concerns, and making our customers' day better, you're exactly who we're looking for. Our role extends beyond the conventional Monday-through-Friday desk job, keeping things lively, particularly on weekends, ensuring our customers forge a strong connection to the essence of our brand. We prioritize personal growth, providing feedback and advancement opportunities, making every season with us an opportunity to thrive.Set up of the stops, this will include setting up tables, tents, cones, and other equipment (may be in excess of 40lbs)Demonstrate a service culture that prioritizes the customer experience, modeling and delivering the "Peach Truck" service standardCreate a welcoming experience and exceed customer service expectations by focusing on decreasing wait time, friendly customer interaction, and service recoveryBe knowledgeable about our peaches, and products including how to properly condition a peach. With the ability to communicate your knowledge to the customerChampion offerings, ensuring informed, educated, and promoted offerings for an enhanced shopping experienceRespond promptly to any negative customer experiences, de-escalating situations, and support the team in making things right for the customer, when necessary getting with customer service teams to solve the customers' problemsQualifications:18 years of age or older and eligibility to work in the United States in compliance with applicable employment laws is requiredValid driver's license and reliable transportation to and from your work locationPrevious retail experience preferred, but not requiredAbility to lift safely 40+ pound boxes repeatedly throughout a shiftAbility to work outdoors in various climatesWelcoming and helpful attitude with a strong work ethic, that can adapt quickly to changing circumstancesDemonstrated ability to thrive in a fast-paced environment, showcasing flexibility, proactivity, resourcefulness, efficiency, and keen attention to detail while multitaskingAccess to a personal smartphone, and adaptability to current technology needsAbility to work independently without direct supervision at all times and follow instructionsFlexible work schedule, including weekends, and holidays, with regular attendance necessary. (Saturday availability is required)Dedicated to placing the customer experience as the utmost priority, with strong communication skills utilizing a positive and customer-focused language, and expertise in customer education, upselling, and cross-sellingAbout Company:The Peach Truck - Cleveland/Akron Area proudly goes beyond being an equal opportunity employer, we work hard to sustain and enhance the natural and organic inclusivity that is fostered every day, by every employee. We don't do this because anyone tells us this is important, we do it because we genuinely want every person who comes to work here to be treated with respect and dignity and to be comfortable being their most authentic selves.We hire for character, kindness, humanity, moral fiber, and experience...therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We look forward to meeting you!
