Scheduling Coordinator

The Always Best Care Scheduling Coordinator is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. The Scheduler will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The Scheduler will be required to attend training on an as needed basis.The Scheduling Coordinator will work Friday thru Tuesday from 10:00a to 6:30p.Essential Duties/ ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problemsFulfills request by clarifying desired information; completing transactions; forwarding requestRecognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agenciesEnhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishmentsNotify supervisor of ongoing problemsPerforms other related duties assignedRequired Education/ ExperienceHigh School Diploma or GED equivalent requiredStrong customer service skills & 2+ years of previous customer service experience (i.e. scheduling, taking inbound calls and making outbound calls)2+ years of experience with case management systemsKnowledge of medical terminologyProblem solving skillsData entry skillsExcellent computer skills and proficiency in Microsoft Office suiteExcellent verbal and written communication skillsAble to maintain confidentialityAble to work under minimal supervisionAlways Best Care Senior Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, natural origin, qualified disability or veteran status, ancestry, marital status, sexual orientation, sex or any other legally protected category.