We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the SAP Internship Experience Program The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP
Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. What you'll do Position Title: SAP iXp Intern - Customer Engagement Support Operations
Location: Newtown Square, PA
Expected Start Date: July 2024
Contract Duration: 6 months
Work Hours: 40 hours per week
The Customer Engagement Support Center Operations Role is responsible to deliver on any initiatives/activities assigned to them by their regional or global CES leadership. This is an internal role that helps support colleagues in customer facing positions. Successful candidates will have the opportunity to develop their engagement skills, business etiquette, and SAP customer and product knowledge; enabling possible transition into customer facing roles. The role will involve engagement with global leadership, their local CES team as well as an ongoing rotation of colleagues within the cloud support organization to help ensure the overall success of customer engagement and support experiences. CES Operations aid in the increased adoption and retention of Cloud subscriptions by helping CES team members promote successful customer engagements and support best practices.
EXPECTATIONS AND TASKS
Key tasks include, but are not limited to, the following:
Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions Filter requests for critical situations that require immediate action Schedule and participate in engagement support sessions with the assigned architects to better learn our customers' business goals and to also better understand our internal customer success practices Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement Actively contribute in the collection and management of metrics required by the CES leadership Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders What you bring We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Bachelor's Degree or equivalent in IT, Business (or related) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong writing and listening skills Strong communication skills Excellent attention to detail Knowledge in or ability to learn SAP products/systems (S/4 HANA, BTP, HXM, etc.) Willing to learn and self-driven individual Work well with deadlines and have ability to multi-task Proven ability to maintain confidentiality English: Level 3: Fluent
Meet your team The Customer Engagement Support Center (CES) is a global organization responsible for delivering a seamless, holistic, and best-of-all-worlds customer engagement support to customer-facing functions in Cloud Success Services and beyond and plays a key role in fortifying the post-sales customer life cycle. This position will be supporting CES NA/LAC team, which is one of the regional teams within CES delivering on the organization's mission and objectives within the North and Latin America regions. This team is remote, with a handful of team members located in NSQ area.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 19-40 USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits .
Requisition ID: 395024 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid
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