As aSales Specialistin a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist.Customer EngagementNeeds Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why LucidCustomer Relationships: Build and nurture customer relationships to foster brand loyalty.CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagementPipeline Management: Maintain and build a robust sales pipeline through disciplined practices.Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.Deliver an exceptional and memorable sales experience that you would personally want to haveTransaction Facilitation (Desking): Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness.Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth.Handle registration and facilitation of payment due at signingCoordinate customer support with Lucid Financial Service and Delivery teams as requiredAssist with daily operations as neededCommunication & PresentationClear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.Maintain communication on a regular basis during waiting period before delivery date is scheduledActive Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.Qualifications2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline.Retail automotive sales and desking experience highly desiredAvailability to work flexible hours including weekends, evenings, and holidays in a retail environmentMicrosoft Office, CRM tools (Salesforce preferred), and retail business systems user experienceProven track record of achieving individual sales goals.Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscapeExceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information.Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability.Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers.Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.Passionate about electric vehicles and the premium vehicle market.Bachelor’s degree or equivalent work experience preferred. High school or GED required.Ability to coordinate and facilitate customer test-drives.Ability to travel as needed for eventsProficiency in English; knowledge of a secondary language is a plus.Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.Must maintain a valid driver’s license and be able to obtain a DMV Salesperson License.
