Sales Fulfillment Coordinator Location Remote in Beaverton, OR : About DAT DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see
Application deadline: 4/1/2024 The Opportunity DAT is looking for a Sales Fulfillment Coordinator to join our Customer Support team in Beaverton, OR.
Candidate profile The Authority Sales Coordinator plays a pivotal role in our call-center, providing support to the Authority sales team. This role efficiently manages product and service fulfillment, processing orders using resources such as federal and state references and websites. You'll handle follow-up calls and foster meaningful customer interactions that extend beyond the sale.
What You'll Do Support DAT Authority sales in the fulfillment of products and services sold by the group Track all incoming sales and deliverables Maintain a paper trail of all services performed and maintain it in the teamCRM4. Have contact with customer to obtain information needed for fulfillment and to provide end product Track and maintain all current state forms Maintain contact with state offices to facilitate delivery of sold services Utilize State/Federal websites to fulfill orders Accurately provide pre-filled forms to customers for final processing. Mail completed packages to customers Answer the telephone in a professional and timely manner. Handle customer requests/issues per DAT Sales/Support policies and processes. Collect and document customer feedback to assist product managers and engineering staff with product development. Identify opportunities to share product information with potential and/or existing DAT customers and escalate potential sales opportunities. Produce consistently high quality work while maintaining excellent documentation of work completed. Document and update standard operating procedures and make recommendations for process improvement. Respond to inbound calls, emails and chats from customers, and deliver exceptional customer support. Provide back-up support to the product support team Other duties may be assigned by the manager as needed. The Skills and Experience You'll Bring Experience with Siebel and Google Office. 1-2 years Customer Service, preferably in a call-center environment. Prior experience in state and government authority preferred. High School diploma or GED required. DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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