We are looking to hire a brilliant RV Park Lead Customer Service Associate to join our energetic team at Wisconsin State Fair Park in West Allis, WI.
Growing your career as a Full Time RV Park Lead Customer Service Associate is an outstanding opportunity to develop excellent skills.
If you are strong in leadership, communication and have the right initiative for the job, then apply for the position of RV Park Lead Customer Service Associate at Wisconsin State Fair Park today!
POSITION DESCRIPTION
The Wisconsin State Fair Park (WSFP) is seeking an enthusiastic, customer service-oriented, dedicated, and organized candidate to work as the Lead Customer Service Associate at our RV Park. Under the general direction of the RV Park Manager, this person is responsible for the guest experience, including, but not limited to registration, filling propane tanks, and using professional communication and service skills in all interactions with customers. This person will also be responsible for maintaining and updating customer information, payments, and all other tasks related to extended-stay customers and Wisconsin State Fair reservations. EMPLOYMENT TYPE
This position is an unclassified, Dual-Limited Term Employment (LTE) position within the State of Wisconsin employment system, working roughly 28-32 hours per week during the winter months and roughly 35-40 hours per week during the summer months. More than 40 hours per week may be required leading up to and during the annual Wisconsin State Fair and other events impacting the RV Park. Annual hours worked will not exceed 2,078. COMPENSATION & BENEFITS
The starting wage for this role will be $15 to $17 per hour, based on experience. A comprehensive fringe benefits package, including health and dental insurance, life insurance, and disability insurance is available after a minimum employment period is met. Annual hours worked will not exceed 2,078. Paid time off for vacation, holidays, etc. is not included as part of the benefits package. WHO CAN APPLY
This position is open to all State of Wisconsin residents who meet the outlined criteria. ESSENTIAL FUNCTIONS Take reservations over the phone and in person, explaining all options available for booking and ensuring guest needs are met Effectively greet and assist guests through the check-in and check-out processes Balance daily sales (charge slips and cash register) accurately against daily report Seek to resolve or find an acceptable resolution when a situation arises with an upset customer in order to provide quality customer service while adhering to WSFP RV Park policies, procedures, and rules Post charges for sites, amenities, etc. to accounts and receive payment via charge or cash, dispensing accurate change as necessary Oversee the operation of the laundry facility and front desk, its maintenance, and keeping inventory and filling of supplies (i.e. inventory keeping and stocking of the soap dispensers and submitting work orders for maintenance) Maintain positive relationships with outside vendors, WSFP staff and RV Park guests Maintain customer databases, ensuring they are up to date Take initiative to maintain cleanliness and upkeep of RV Park office, facilities, and grounds Fill propane tanks according to federal and state guidelines Other duties as assigned
QUALIFICATIONS Excellent customer service skills Excellent oral and written communication skills and ability to communicate effectively with guests, managers, supervisors, and other staff members Effective problem solving and analytical skills with the ability to effectively resolve complaints, handle grievances, etc. Ability to work independently and take initiative to start and complete tasks Excellent planning and organization skills with ability to prioritize while remaining flexible to changes Ability to learn, adhere to, and inform guests of policies and procedures Considerable knowledge of mathematics such as addition, subtraction, multiplication, and division Cash handling skills and ability to balance daily reports against receipts Extensive knowledge of and skill in using computers and Microsoft Suite and the ability to adapt to changes in said technology Possession of a valid Driver License Must be at least 18 years of age and able to perform duties accurately, in a fast-paced environment
SPECIAL NOTES
The candidate must be able to work all 11 days of the annual Wisconsin State Fair; for 2024 these dates are August 1 – 11, 2024. Prior to appointment to this position, the candidate will be subject to a comprehensive criminal background check. TO APPLY
Please submit your resume and cover letter below. Application materials must be received by Wednesday, September 27, 2023 . The most qualified applicants will be invited to interview. COMPANY DESCRIPTION
Wisconsin State Fair Park is a year-round entertainment venue, hosting activities, events, meetings and more throughout the four seasons. Home to the Exposition Center, Tommy G. Thompson Youth Center, the Milwaukee Mile Speedway, WI Products Pavilion, and many other facilities, hundreds of events are held at the Fair Park each year. Perhaps the most notable and certainly the signature event, the Wisconsin State Fair, welcomes more than one million Fairgoers over 11 summer days. Visit wistatefair.com for more information.
Wisconsin State Fair Park's central location within the largest metro area in Wisconsin makes it a desirable place to work, live, and play. As a world-class city, Milwaukee and the Greater Milwaukee Area are full of opportunities galore for living, working, and playing. Visit discovermilwaukee.com for more information. All Limited Term and Seasonal Employment Positions, including those for the annual Wisconsin State Fair, require Wisconsin Residency , as defined in § 6.10(1), at the time of application and throughout employment with Wisconsin State Fair Park. Wisconsin State Fair Park is an Equal Opportunity Employer. Benefits of working as a RV Park Lead Customer Service Associate in West Allis, WI:
? Unlimited Growth Potential
? Rapid Progression
? Advantageous package
