Revenue Cycle Coding Manager

The Outpatient Surgery Coding Manager is responsible for accurate, and timely diagnosis and procedure coding, charge capture, and abstracting of all required data elements from the patient medical record. The OP Surgery Coding Manager ensures the adherence to standards of ethical and compliant coding, Center of Medicare and Medicaid Services (CMS), AHA Official ICD-10-CM Coding Guidelines, CPT, and other regulatory standards. Develop, implement, and monitor policies, procedures, and systems for proper coding and reporting.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES LEADERSHIP
Analyze effectiveness of OP Facility/Professional coding operations to identify opportunities for process improvement using Lean and High Reliability methodologies to streamline processes and ensure the most efficient use of Revenue Cycle Coding resources to meet the needs of the organization as a whole. Monitor changes in laws, regulations and policies that impact coding and reimbursement and assure compliance with coding procedures and work flows. Assist the Director of OP Facility/Professional Coding and the Manager of Coding Compliance & Education in the development, implementation and assessment of long range and short-term goals for the Coding Unit. Provide leadership representation on institutional committees as it relates to assigned units. Provide leadership for and actively participate in departmental and institutional activities and programs. Identify and address change management issues related to the evolution of the Revenue Cycle environment. OPERATIONS
Monitor daily progress of coding throughput and implement personnel and operational changes to address objectives. Monitor and report productivity and accuracy of coders, collect statistical data from the electronic health record (EHR) and coding systems, provide clarification and coaching to staff on coding expectations to assure the highest quality of coding in the timeliest and efficient manner. Plan and schedule work for the unit ensuring proper staffing and distribution of assignments to accomplish required tasks; plan and schedule meetings with staff to explain and implement new policies and procedures and practices. Oversee contract coding agency staff. Oversee the capture and analysis of data regarding operational performance. Participate in and demonstrate an understanding of the Michigan Quality System/Continuous Quality Improvement and apply Lean Thinking and High Reliability concepts in daily work Demonstrate initiative by continuous expansion of knowledge and skills Plan, develop, revise, and implement programs, policies and procedures for assigned units. Conduct regular staff meetings for a home-based workforce. Assess assigned operations and implement changes to work processes as needed. Actively participates in the evaluation, selection, and maintaining of information systems supporting coding. Support outside data abstraction processes used for quality improvement efforts and registries. Perform customer acceptance testing for software upgrades. Develop and coordinate educational and training programs regarding system upgrades and changes to Coding workflows. PEOPLE AND PARTNERS
Collaborate with clinical, administrative, and IT partners to resolve technical and process issues related to MiChart and Computer Assisted Coding installation & upgrades and business work flows to ensure compliant and timely coding and billing. Provide leadership for process improvement and redesign to improve customer satisfaction, reduce costs, and/or meet departmental and institutional goals and objectives. Develop and maintain professional relationships with colleagues and staff within the department and across the organization to promote mutual understanding and respect. Work within the department, across the organization, and with clinical and senior leadership to meet organizational goals. Demonstrates excellent customer service skills in working with staff, clinicians and other staff at Michigan Medicine. Design requirements, criteria, and metrics to meet the end users? needs for analysis and interpretation of health information and statistics for Coding. Coding Compliance & Education Partner in developing strategy to address high-risk coding practices, recommendations for corrective action plans or process improvements and creates policies, procedures, and internal controls which reinforce the highest level of standard of coding quality goals and outcomes. Collaborate with Manager of Coding Compliance & Education to develop operational documentation and training materials for staff and to support coding quality and education initiatives. COMPETENCIES
Extensive knowledge of ICD-10 and CPT coding principles and guidelines. Extensive knowledge of federal, state, and payer-specific regulations and policies pertaining to documentation, coding, and billing. Complies with all aspects of coding, abides by all ethical standards, and adheres to official coding guidelines. Ability to work independently as well as with a diverse group of people in a diplomatic and effective manner. Strong customer focus and the knowledge and skill to identify, meet and evaluate customer expectations. Strong presentation skills. Exceptional ability to lead, manage, and mentor staff through complex work redesign efforts. Logical, analytical, and organized with the ability to reprioritize quickly and efficiently. Knowledge and understanding of third party payer, regulatory and accreditation requirements. Excellent collaboration, meeting facilitation, presentation, and communication skills Exceptional analytical and problem-solving ability, organizational skills, and attention to detail Ability to work in a fast-paced environment under multiple pressures and deadlines. Excellent verbal and written communication skills up, down, and across the organization. Considerable experience with Windows computer environment and proficiency with Microsoft Office software. Ability to work independently, self-motivated and an ability to adapt to the changing healthcare environment. Excellent verbal and written communication skills, analytical thinking and problem solving skills with attention to detail are required. Proficiency in organizational skills and planning with an ability to juggle multiple priorities in a fast changing environment. Ability to navigate the EHR to identify documents for review to provide accurate capture of clinical information. A Bachelor's degree in Business or an equivalent combination of education and experience, Health Information Management or other healthcare-related degree. Registered Health Information Technologist or Administrator (RHIT/RHIA) through the American Health Information Management Association (AHIMA), certification through the American Academy of Professional Coders as a CPC, or comparable combination of educational preparation and experience in managing health information and providing effective leadership. Knowledge ICD-10 coding knowledge with a strong understanding of the AHA Official ICD-10 Coding Guidelines and how to apply them. Coding leadership experience within a large, fast-paced, and complex health care organization. Demonstrated customer focus and the knowledge and skill to identify, meet, and evaluate customer expectations. Broad customer service experience with patients, families, physicians, and executive leadership. Thorough knowledge and understanding of how health information is used throughout the organization for patient care, reimbursement, statistical analysis, research, and as the legal record. Skill and experience with influencing and facilitating clinician behavior change. Demonstrated leadership skills and training in leadership as well as knowledge of modern management and High Reliability principles, practices, and method. Ability to lead, manage, and mentor staff through complex work redesign efforts. Logical, analytical, and organized with the ability to direct and reprioritize work quickly and efficiently. Ability to work in a fast-paced environment under multiple pressures and deadlines. Excellent verbal and written communication skills up, down, and across the organization. Knowledge of third party payer, regulatory, and accreditation requirements. Current membership in the AHIMA and/or AAPC. Considerable experience with Windows computer environment and proficiency with Microsoft Office applications. Excellent organizational, management, planning, interpersonal, written and oral communication skills. Experience in analysis of operations and re-design to improve quality and outcomes. A Master's degree or equivalent combination of education and experience Certified Coding Specialist (CCS) credentials. Experience with Epic EHR, computer-assisted-coding and 3M applications. Knowledge of hospital billing systems and ADT systems. Knowledge of University and departmental policies and procedures. SUPERVISION RECEIVED Direction is received from the Director of OP Facility/Professional Coding.
SUPERVISION EXERCISED Functional and administrative supervision is exercised over OP Facility/Professional coders and other assigned staff.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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