Retail Visa Coordinator Location Eau Claire, WI : Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.
SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.
Responsibilities: Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
Professionally process completed applications, finish the check-out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
Coordinate new associate training for VISA specialists, Cashier, Sales Associates as well as annual VISA compliance testing for the Scheels VISA. Writes the schedule for the VISA booth staff
Complete daily logs, calculate monthly goals, track store performance all while maintaining compliance with First National Bank, VISA and Scheels regulations and standards
Stock VISA materials daily throughout the store, order VISA materials as needed; signage, folders, applications, etc.
Organize and execute Card member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office
Maintain an orderly appearance of personal work space and surrounding areas
Excellent communication and customer service skills (both written and verbal), organizational skills, attention to detail and problem solving skills
Be professional and confident in attitude and appearance, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels' policies and procedures
Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc.
Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume. Ability to apply basic concepts of algebra and geometry
Ability to give informative and effective presentations to teach and communicate procedures while responding to questions and feedback from managers, clients, customers and the general public
Ability to meet deadlines set by First National Bank, VISA and Scheels
Schedule will include a combination of shifts during the hours of 8am - 9pm Monday through Saturday, 11am - 7pm on Sundays
Schedule will include varied hours; days, evenings, weekends, and holidays
Schedule: Must be flexible to work assigned full time schedule between 8a.m. and 9p.m., Monday through Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available a minimum of two weekends a month. Average hours per week are 40 hours.
Requirements: Customer Service Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"
Culture Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines
Education & Experience: The ideal candidate will have a minimum of an associate's degree from a 2-year college or technical school; or 1-2 years of related experience and/or training; or an equivalent combination of education and experience.
Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Light work - Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work.
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Benefits: To see a full list of benefit offerings from Scheels visit scheels.com/careers EQUAL EMPLOYMENT OPPORTUNITY Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
