Position SummaryThe Retail Associate is responsible for interacting with customers and providing excellent customer service. This position also requires having knowledge about cannabis products, providing product recommendations and processing sales transactions while contributing to the companys sales success.Responsibilities & DutiesProvides excellent customer service to all customers.Answers customer questions about products and advises them on their needs and preferences.Processes transactions accurately and efficiently using a computerized system.Contributes to meeting the companys sales goals by using Insa sales standards.Maintains a clean and organized retail space.Performs order fulfillment and restocking as needed.Maintains compliance with Company SOPs and state regulations, including sales limits and proper checking of ID specifications. Behaves in a manner that is positive, productive, cooperative and encourages teamwork.Actively contributes to maintaining a safe work environment by following applicable safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.Performs other duties as assigned.Qualifications & ExperienceMust be at least 21 years of age. High school diploma or GED required. Previous retail, hospitality, and/or customer service experience required. Basic computer skills required; POS software and cash management experience preferred. Basic math skills including adding and subtraction required. Outgoing, friendly, and enthusiastic attitude required. Must have a reliable personal vehicle. Must be able to pass a background check in accordance with state regulations.CompetenciesAttention to Detail Ability to perform accurate transactions and maintain compliance with complex regulations. Confidentiality Ability to maintain confidentiality when handling sensitive information. Customer Relations Ability to provide professional customer service and positively represent the Insa brand.Physical RequirementsAbility to stand and walk for an 8+ hour shift. Ability to lift and carry up to 50lbs occasionally. Ability to stoop, kneel, and bend at the waist. Visual acuity is needed for viewing computer screens and fine print. Manual dexterity needed for performing transactions.Workplace EnvironmentBusy retail environment with moderate noise level Indoor/outdoor environment with exposure to seasonal temperature changes High volume work during peak hours, events, and holidays
