About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!Location Description:Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres. Overview: Mange the Front of the house operation for Stillwaters, In-Room Dining, and Lounge. Responsible for the supervision of the service staff, the monthly outlet's guest comment card scores, the presentation and overall cleanliness of the dining room and lounge.
Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and teamwork atmosphere as per our five core values, integrity, trust, honesty, collaboration, and fun. Assist in daily operations of Stillwaters, In-Room Dining, and the Lounge. Interact with guests at their tableside to ensure a positive dining experience. Ensure smooth operations through accurate forecasting, planning, and scheduling. Monitor and maintain departmental service standards and expectations. Maintain "at or below" budgeted cost parameters in payroll, cost of sales and other expenses. Maintain "at or below" budgeted transient average checks in food and beverage. Be visible and available to assist guests and staff members during every scheduled shift Perform personnel-related functions such as interviewing, progressive discipline, and performance evaluations according to established hotel standards. Communicates effectively with staff, peers and hotel population. Attend designated manager meetings. Conduct daily pre-shift meetings to include service training and up-selling techniques. Work closely with the Director of Food & Beverage to ensure consistency in policies, service standards, and future goals. Completes designated projects timely and accurately. Qualifications:5 years hotel, restaurant, food and beverage experience. 4-year college degree in related field preferred; has management field experience in financial management, primarily with forecasting and budget knowledge and analyses. Excellent verbal and written communication skills a must!
