Job O verview The purpose of this position is to interact with our guests and ensure they have a great experience when dining at the resort. Hosts & Food Runners are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, Hosts & Food Runners are expected to be attentive to our guests' needs and provide them with a welcoming, comfortable, and elevated dining experience.
General Responsibilities Greet guests, escort them to tables or appropriate waiting area, provide menus and communicate the guest arrival to the server. Record table status accordingly based on seating and server assignment charts. Maintain a clean working area by helping the team clean dining room and restaurant spaces as needed. Demonstrate excellent communication skills including telephone etiquette. Communicate with team on guest's arrivals/needs and support the team in seating and running food and beverages. Collect and maintain cleanliness of menus. Maintain stock of silverware and assist team in daily operations. Keep updated records of reservations and maintain an equal flow of guests to all parts of the floor to ensure work is evenly distributed. Maintain communication with management, kitchen staff, service staff and guests to ensure dining details are handled properly and guest concerns are addressed. Maintain standards of orders leaving the kitchen and ensuring the order is correct, looks presentable, and is being delivered efficiently and to the right tables. Demonstrate thorough knowledge of restaurant offerings to communicate with guests and prepare them for their dining experience. Provide guidance to guests on resort activities, dining options and general resort and regional information. Other duties as assigned. Job Qualifications Experience: Previous guest service experience preferred. Excellent oral communication skills required. Positive interpersonal skills required. Must speak English fluently and be able to write in basic English. Discretion / Independent Judgment This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Restaurant Host you will be expected to work with guests and visitors to ensure satisfaction. A Restaurant Host will have to take initiative and get creative in resolving guest challenges and involve a superior only when previous methods have been unsuccessful.
ADA Information Physical Requirements Ability to speak and hear Close and distance vision Identify and distinguish colors Frequent standing and walking for long periods of time Frequently lifts/carries up to 25 lbs Occasionally lifts/carries up to 35 lbs Working Conditions Indoor and Outdoor Setting Varying schedule to include evenings, holidays and extended hours as business dictates
